What users are saying about
156 Ratings
5 Ratings
156 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Planned is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CrowdCompass

80%
103 Ratings
8.8

Planned

88%
3 Ratings

Likelihood to Renew

7.0

CrowdCompass

70%
10 Ratings

Planned

N/A
0 Ratings

Usability

7.4

CrowdCompass

74%
10 Ratings

Planned

N/A
0 Ratings

Availability

9.1

CrowdCompass

91%
2 Ratings

Planned

N/A
0 Ratings

Performance

9.1

CrowdCompass

91%
2 Ratings

Planned

N/A
0 Ratings

Support Rating

8.0

CrowdCompass

80%
54 Ratings

Planned

N/A
0 Ratings

Online Training

7.3

CrowdCompass

73%
1 Rating

Planned

N/A
0 Ratings

Implementation Rating

7.7

CrowdCompass

77%
11 Ratings

Planned

N/A
0 Ratings

Configurability

8.2

CrowdCompass

82%
1 Rating

Planned

N/A
0 Ratings

Ease of integration

9.1

CrowdCompass

91%
1 Rating

Planned

N/A
0 Ratings

Product Scalability

8.2

CrowdCompass

82%
1 Rating

Planned

N/A
0 Ratings

Vendor post-sale

9.1

CrowdCompass

91%
1 Rating

Planned

N/A
0 Ratings

Vendor pre-sale

9.1

CrowdCompass

91%
1 Rating

Planned

N/A
0 Ratings

Likelihood to Recommend

Cvent

CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.
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Planned

Planned is well suited when you are stuck for ideas and require creative collaboration from a network of unique vendors.
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Pros

Cvent

  • Provides attendees with their personalized schedules at their fingertips.
  • Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges.
  • Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices.
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Planned

  • Hands-on oversight of execution of a virtual event and client success management
  • Connecting event industry professionals with companies in need of their services
  • Highlighting services that an event industry professional or company offers
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Cons

Cvent

  • Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
  • The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
  • Emails (invites, etc.) often go to junk.
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Planned

  • The platform can use some tweaking (i.e.: when reserving hotels, adding guest rooms, including meeting rooms - instead of just spaces, which can be confusing when searching).
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Pricing Details

CrowdCompass

Starting Price

$0

Editions & Modules

CrowdCompass editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Planned

    Starting Price

    $3 per booking

    Editions & Modules

    Planned editions and modules pricing
    EditionModules
    Basic account3%1
    Enterprise account3%2

    Footnotes

    1. per booking
    2. per booking

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    With the basic account, any planner can sign in, browse the marketplace, contact suppliers and use all of Planned's features. We only charge at booking time: 3% of the total booking cost. Enterprise accounts have the same terms as basic accounts, but can also include SSO integrations and reporting, for a fixed implementation fee cost.

    Likelihood to Renew

    Cvent

    We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
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    Planned

    No answers on this topic

    Usability

    Cvent

    It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
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    Planned

    No answers on this topic

    Reliability and Availability

    Cvent

    Have not had any issues with availability
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    Planned

    No answers on this topic

    Performance

    Cvent

    Have had no issues
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    Planned

    No answers on this topic

    Support Rating

    Cvent

    Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
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    Planned

    No answers on this topic

    Online Training

    Cvent

    Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
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    Planned

    No answers on this topic

    Implementation Rating

    Cvent

    Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
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    Planned

    No answers on this topic

    Alternatives Considered

    Cvent

    Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
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    Planned

    Planned is the only event planning software company we have worked with, and plan to work with. The team behind the platform is constantly innovating to enhance features and the overall experience for both vendors and users.
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    Scalability

    Cvent

    works great no matter what type of program or how many people attending
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    Planned

    No answers on this topic

    Return on Investment

    Cvent

    • Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor
    • Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do
    • Positive - adoption rates have been so high we are looking into using the program for more and more events
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    Planned

    • We were able to get repeat business from a new client brought to us by Planned
    • We were able to learn more about what types of virtual event services we'd like to grow as a business, as a result of working with Planned
    • We have not seen a financial ROI for our business yet because we have only worked with one client on the platform and it has been costly for us to accommodate this client
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    Screenshots

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