Fun and Professional
September 26, 2019

Fun and Professional

Jennifer Wenger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrowdCompass

We use CrowdCompass with our client events. Our attendees can use the app to access documents, maps and their agenda. We occasionally use the gamification, but most of our meetings are corporate meetings and they do not have the time to play the game.
  • The appearance of the app is very professional.
  • Easy to access information in the app with easy to set up design.
  • The map feature is important to us.
  • Would like to be able to switch between app home page designs after the event is set up in case I want to change my mind. Currently, have to delete the entire event and start over.
  • Do not always want to use the game feature and there's no way to fully turn it off.
  • We are able to collect registrations much faster.
  • We save on printing schedules.
None at this time.
They helped us set up our own branded app in the Apple app store and Google Play store. It was a smooth and easy process.

Do you think CrowdCompass delivers good value for the price?

Yes

Are you happy with CrowdCompass's feature set?

Yes

Did CrowdCompass live up to sales and marketing promises?

Yes

Did implementation of CrowdCompass go as expected?

Yes

Would you buy CrowdCompass again?

Yes

CrowdCompass is a must-have for all events and meetings. It's an easy way for attendees to find their schedules, register for other open sessions, and a great way to send them notifications during the event.

Using CrowdCompass

10 - Event Coordinators
1 - I am the main in-house support administrator (Cvent Certified Event Management Professional)
Director of IT - can also support Cvent if I am not available.
  • Annual Meetings
  • Small group meetings
  • To share additional documentation for our attendees
  • Might use the gamification more in the future
We use it for all of our events and our attendees like it.

Evaluating CrowdCompass and Competitors

  • Price
  • Product Features
  • Product Usability
We might look into other options, but this links directly to Cvent through an API and is easy to use.

CrowdCompass Implementation

Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Change management was minimal - We really did not need to track change management.
  • Waiting on the different app stores to be ready for our app and having it approved

CrowdCompass Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
None
Yes - Yes, we like to have the option to have support when needed to keep our events professional and glitch-free.
Yes - Yes, they looked into it right away and corrected with an update.
When we were in the process of setting up our app, Cvent was in touch the entire process and made sure the experience was running on time.

Using CrowdCompass

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting through the API is very easy - the events, speakers and sessions pulled in nicely
  • Setting up the maps is fun
  • Changing the gamification settings. We don't want to use it and there's no "off" button.
Yes - Perfectly. It is designed professionally and we didn't need to do too much to get the design set up.
Very easy to use and set up.