Item: CrowdCompass
Rating: 10
Author: Verified User

Overall Satisfaction with CrowdCompass

Use Cases and Deployment Scope

We use CrowdCompass at our flagship events such as our annual conference. The app has really helped us to streamline communication and distribution of materials for attendees, increased attendee engagement through live polling, live Q&A, gamification and enhanced networking capabilities and helped us to reach our goal of going paperless at these events.

Pros and Cons

Pros

The app is easy to navigate and set up so it does not require a lot of time and training to implement.
Includes all of the features you need such as live polling, live Q&A, surveys, gamification, attendee messaging and contact sharing, etc., which has had a significant effect on attendee engagement at our flagship events.
As a leader in the events industry, Cvent is always introducing new updates and features to stay up to date with the latest technology and trends in the market.

Cons

It is fairly expensive and you pay per event so it isn’t feasible for us to be able to use at our smaller scale events.
Login process can be a little confusing and requires several steps but they have made improvements to this process.

Return on Investment

Increased attendee engagement at our flagship events
Reduced printing costs by allowing us to include documents and presentations directly in the app
Increased networking amongst attendees
Increased attendee satisfaction and feedback

Alternatives Considered

We have not used another event app

Other Software Used

iMIS, WordPress, Hootsuite Pro

Likelihood to Recommend

Well suited for large conferences, trade shows or multi-day events. It is great for encouraging attendee engagement through features such as live polling, live Q&A, gamification, social wall, etc. and it is great for networking as it allows attendees to send 1:1 messages to each other, schedule appointments and exchange contact details directly through the app. It is not well suited for smaller scale events due to the cost.

Using CrowdCompass

Users and Roles

6 - They are all part of the conference team

Support Headcount Required

6 - CrowdCompass is pretty user friendly so it was easy to train staff members to use, but having a standard template to use for all events is helpful in making sure things are consistent when you have multiple users creating events and uploading content across different regions

Business Processes Supported

Helps increase attendee engagement before, during and after events
Makes it easy to distribute materials to attendees and saves on printing costs
Increases networking opportunities
Makes sessions more interactive

Innovative Uses

Live polling through the app has become a big part of our events and allows attendees to participate in the discussions
We use push notifications to help notify attendees of important details and direct them to the next sessions
The activity feed in the app has been a great tool for increasing attendee engagement and interaction and encourages them to post about the event on social media

Future Planned Uses

Session Scanning
Social Wall
Integration with event registration platform
Beacon alerts

Likelihood to Renew

We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.

Evaluating CrowdCompass and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation
Vendor Reputation

The most important factor was having the functionality that we needed and making sure it was easy to use from both a planner and an attendee perspective

Evaluation Lessons Learned

We might look for other lower cost solutions for our smaller events

CrowdCompass Implementation

Implementation Rating

Really straightforward and easy to use plus there are a ton of great resources available to help with implementation and training

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

Figuring out how we wanted the overall design to look
Deciding what features we wanted to implement
Learning what can and can't be changed after publishing an event

CrowdCompass Support

Support Rating

I always receive immediate help when I reach out to their customer support and they are great at keeping me updated on the status of any issues that require further investigation.

CrowdCompass Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes

Exceptional Examples of CrowdCompass Support

Our project manager checks in with me before every event even though I don't typically need any support and they follow up after the event to highlight some key metrics from the event.

Using CrowdCompass

Usability

CrowdCompass is really user friendly and easy to navigate

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None