Great Event App with all the features you need
Updated July 19, 2019

Great Event App with all the features you need

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrowdCompass

We use CrowdCompass at our flagship events such as our annual conference. The app has really helped us to streamline communication and distribution of materials for attendees, increased attendee engagement through live polling, live Q&A, gamification and enhanced networking capabilities and helped us to reach our goal of going paperless at these events.
  • The app is easy to navigate and set up so it does not require a lot of time and training to implement.
  • Includes all of the features you need such as live polling, live Q&A, surveys, gamification, attendee messaging and contact sharing, etc., which has had a significant effect on attendee engagement at our flagship events.
  • As a leader in the events industry, Cvent is always introducing new updates and features to stay up to date with the latest technology and trends in the market.
  • It is fairly expensive and you pay per event so it isn’t feasible for us to be able to use at our smaller scale events.
  • Login process can be a little confusing and requires several steps but they have made improvements to this process.
  • Increased attendee engagement at our flagship events
  • Reduced printing costs by allowing us to include documents and presentations directly in the app
  • Increased networking amongst attendees
  • Increased attendee satisfaction and feedback
We have not used another event app
Well suited for large conferences, trade shows or multi-day events. It is great for encouraging attendee engagement through features such as live polling, live Q&A, gamification, social wall, etc. and it is great for networking as it allows attendees to send 1:1 messages to each other, schedule appointments and exchange contact details directly through the app. It is not well suited for smaller scale events due to the cost.

Using CrowdCompass

6 - They are all part of the conference team
6 - CrowdCompass is pretty user friendly so it was easy to train staff members to use, but having a standard template to use for all events is helpful in making sure things are consistent when you have multiple users creating events and uploading content across different regions
  • Helps increase attendee engagement before, during and after events
  • Makes it easy to distribute materials to attendees and saves on printing costs
  • Increases networking opportunities
  • Makes sessions more interactive
  • Live polling through the app has become a big part of our events and allows attendees to participate in the discussions
  • We use push notifications to help notify attendees of important details and direct them to the next sessions
  • The activity feed in the app has been a great tool for increasing attendee engagement and interaction and encourages them to post about the event on social media
  • Session Scanning
  • Social Wall
  • Integration with event registration platform
  • Beacon alerts
We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.

Evaluating CrowdCompass and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
The most important factor was having the functionality that we needed and making sure it was easy to use from both a planner and an attendee perspective
We might look for other lower cost solutions for our smaller events

CrowdCompass Implementation

Really straightforward and easy to use plus there are a ton of great resources available to help with implementation and training
Change management was minimal
  • Figuring out how we wanted the overall design to look
  • Deciding what features we wanted to implement
  • Learning what can and can't be changed after publishing an event

CrowdCompass Support

I always receive immediate help when I reach out to their customer support and they are great at keeping me updated on the status of any issues that require further investigation.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Our project manager checks in with me before every event even though I don't typically need any support and they follow up after the event to highlight some key metrics from the event.

Using CrowdCompass

CrowdCompass is really user friendly and easy to navigate
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Duplicating events
  • Importing content
  • Customizing the content and design
  • Logging in to the app as an attendee
  • Live Polling
  • Live Q&A