Item: CrowdCompass
Rating: 10
Author: Blu Nordgren

Overall Satisfaction with CrowdCompass

Use Cases and Deployment Scope

CrowdCompass was used as THE main way for our annual users meeting attendees to access event information before and during the event. It contained our meeting agenda, maps of the hotel, exhibitor information, links to nearby attractions, games for the attendees to engage with throughout the event, and more! On the backend, I was the only person who had used CrowdCompass before so I became the expert on the product by default. I built out the entire event app for our user's meeting and then showed my two closest team members how to use the most important on-site portions of it so that they could assist attendees. CrowdCompass made it possible for us to ditch the massive amounts of paper that had traditionally been used during our annual meeting. And I'm not just talking agendas. The biggest paper saver was the ability to connect our user's manual to the app so that people could view it electronically. It would normally have been printed; think 100+ pages for all 200 to 300 participants.

Pros and Cons

Pros

Fantastic customer assistance. Always on time, and willing to help.
Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
Easy for attendees to use, though a select group did need some extra assistance.
Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.

Cons

I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.

Return on Investment

We were better able to engage with our customers through the app.
The app helped modernize the experience for our attendees, and for a software company, it's especially important to show that you are on the cutting edge.
Feedback collection was made SO much easier, and more immediate, through the different features available to us.

Key Insights

Do you think CrowdCompass delivers good value for the price?

Yes

Are you happy with CrowdCompass's feature set?

Yes

Did CrowdCompass live up to sales and marketing promises?

Yes

Did implementation of CrowdCompass go as expected?

Yes

Would you buy CrowdCompass again?

Yes

Other Software Used

Zoho CRM, Cvent Abstract Management, Cvent Event Management

Likelihood to Recommend

CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.

Comments

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CrowdCompass is my favorite part of event planning and management