TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrowdStrike Falcon

    Score9 out of 10
    N/ACrowdStrike offers the Falcon Endpoint Protection suite, an antivirus and endpoint protection system emphasizing threat detection, machine learning malware detection, and signature free updating. Additionally the available Falcon Spotlight module delivers vulnerability assessment with no performance impact, no additional agents, hardware, scheduled scans, firewall exceptions or admin credentials.

    $59.99

    per endpoint/month (minimum number of endpoints applies)

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Pricing
    CrowdStrike FalconGrasshopper
    Editions & Modules
    Falcon Go (Small Business)
    $59.99
    per endpoint/month (minimum number of endpoints applies)
    Falcon Go (Small Business)
    $59.99
    Falcon Pro
    $99.99
    per endpoint/month (for 5-250 endpoints, billed annually)
    Falcon Enterprise
    $184.99
    per endpoint/month (minimum number of endpoints applies)
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Offerings
    Pricing Offerings
    CrowdStrike FalconGrasshopper
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    CrowdStrike FalconGrasshopper
    Considered Both Products
    CrowdStrike
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    82 Answers
    100%
    Would buy again
    46 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    75 Answers
    98%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    84 Answers
    93%
    Happy with the feature set
    43 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    68 Answers
    100%
    Lived up to sales and marketing promises
    42 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    75 Answers
    100%
    Implementation went as expected
    46 Answers
    Features
    CrowdStrike FalconGrasshopper
    Endpoint Security
    Comparison of Endpoint Security features of CrowdStrike Falcon and Grasshopper
    Feature
    CrowdStrike Falcon
    8.7
    98 Ratings
    2% above category average
    Grasshopper
    -
    Ratings
    Anti-Exploit Technology8.989 Ratings00 Ratings
    Endpoint Detection and Response (EDR)9.296 Ratings00 Ratings
    Centralized Management8.997 Ratings00 Ratings
    Hybrid Deployment Support8.24 Ratings00 Ratings
    Infection Remediation8.993 Ratings00 Ratings
    Vulnerability Management7.772 Ratings00 Ratings
    Malware Detection9.396 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CrowdStrike Falcon and Grasshopper
    Feature
    CrowdStrike Falcon
    -
    Ratings
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Hosted PBX00 Ratings9.423 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
    User templates00 Ratings10.019 Ratings
    Call reports00 Ratings9.433 Ratings
    Directory of employee names00 Ratings9.434 Ratings
    Call Management
    Comparison of Call Management features of CrowdStrike Falcon and Grasshopper
    Feature
    CrowdStrike Falcon
    -
    Ratings
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Answering rules00 Ratings9.247 Ratings
    Call recording00 Ratings9.622 Ratings
    Call park00 Ratings9.812 Ratings
    Call screening00 Ratings10.036 Ratings
    Message alerts00 Ratings9.243 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CrowdStrike Falcon and Grasshopper
    Feature
    CrowdStrike Falcon
    -
    Ratings
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Video conferencing00 Ratings7.93 Ratings
    Audio conferencing00 Ratings7.77 Ratings
    Video screen sharing00 Ratings8.23 Ratings
    Instant messaging00 Ratings8.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of CrowdStrike Falcon and Grasshopper
    Feature
    CrowdStrike Falcon
    -
    Ratings
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Mobile app for iOS00 Ratings8.935 Ratings
    Mobile app for Android00 Ratings8.929 Ratings
    Best Alternatives
    CrowdStrike FalconGrasshopper
    Small Businesses
    SentinelOne Singularity
    Score9 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    BlackBerry Protect (CylancePROTECT)
    Score9.1 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    ESET PROTECT
    Score8.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrowdStrike FalconGrasshopper
    Likelihood to Recommend
    8.9
    (101 ratings)
    7.8
    (56 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    6.0
    (1 ratings)
    Support Rating
    10.0
    (9 ratings)
    9.0
    (42 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CrowdStrike FalconGrasshopper
    Likelihood to Recommend
    CrowdStrike
    Crowdstrike is a unified platform for monitoring endpoint devices, whether they're workstations, servers, cloud-native machines, or even mobile devices. It uses AI/ML to monitor anomalies and suspicious behavior, including zero-day attacks. It is suitable for large organizations but may be costlier or less appropriate for smaller organizations, those who want an on-prem EDR setup, and those who need custom scanning based on compliance requirements.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Pros
    CrowdStrike
    • The Log analysis is very detailed and easy to use.
    • Prevent and block all type of malwares.
    • Great threat intelligence which is very up-to-date with the recent cyber attacks
    • very user friendly in access and management
    • Automated feature of detecting, taking action and closing incidents using fusion workflow.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Cons
    CrowdStrike
    • Support - we are often tasked with running down problems rather than being directed by support.
    • The sales staff we have dealt with are not very responsive or timely.
    • I believe this is a product built for installations of 300 users or more.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Likelihood to Renew
    CrowdStrike
    Crowdstrike has a large suite of tools built for helping the engineers triage and respond to security event whenever identified. The ability to customize the security policies and implement more granular policies to different devices based on the functionality is unmatched. Crowdstrike provides so much of ability in a decent budget which ascertains the value for money or ROI.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Usability
    CrowdStrike
    I think it is a complete and very trustful XDR platform, with very few False Positives. It is very well supported by highly skilled professionals on all levels: from pre-sales engineers, Customer Account Managers and support engineers.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Support Rating
    CrowdStrike
    Any time we need to engage the Crowdstrike Falcon Complete Team, their response is switch, thorough, and they are sure to not close out any request until the customer confirms that they have provided an acceptable resolution. If I ever need anything from the account team related to the product, I also get a response from them within minutes typically to address my question. Top notch customer service!
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    In-Person Training
    CrowdStrike
    There is limited amount of learning that can be completed in an in-person training available. In my opinion, the self-paced learning provided by Falcon portal is more useful over in-person training. The support from Falcon is great and useful to overcome difficulties, if any.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Online Training
    CrowdStrike
    The training provided by Crowdstrike Falcon is complete in terms of the depth of technical knowledge and teaches the users about going through with the platform. There are lots of jargons for different tools that Crowdstrike Falcon has and this training teaches them all which helps in managing the platform better. Plus, the regular knowledge checks are also very helpful for the end user.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Implementation Rating
    CrowdStrike
    Read the documentation
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Alternatives Considered
    CrowdStrike
    It was just a legacy AV program onboarded during initial setup days. As the org. As it expanded, its threat landscape also grew, and we needed a next-gen solution to protect against evolving threat vectors. Falcon EDR was the one that solved all these in a single place.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Return on Investment
    CrowdStrike
    • CrowdStrike Falcon's proactive threat mitigation has significantly reduced the risk of successful cyber attacks, resulting in tangible savings related to potential data breaches or system compromises.
    • The cloud-native architecture and automated features have improved operational efficiency.
    • The platform's real-time visibility and threat hunting capabilities have drastically improved incident response times.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    ScreenShots