What users are saying about
35 Ratings
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Top Rated
33 Ratings
35 Ratings
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Score 8.7 out of 100

Medallia

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Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Culture Amp is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Culture Amp

95%
11 Ratings
9.3

Medallia

93%
21 Ratings

Usability

Culture Amp

N/A
0 Ratings
9.2

Medallia

92%
2 Ratings

Support Rating

Culture Amp

N/A
0 Ratings
7.6

Medallia

76%
2 Ratings

Likelihood to Recommend

Culture Amp

Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.
Anonymous | TrustRadius Reviewer

Medallia

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Bruce Lee | TrustRadius Reviewer

Pros

Culture Amp

  • The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
  • The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
  • I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.
Anonymous | TrustRadius Reviewer

Medallia

  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Angela Ocampo | TrustRadius Reviewer

Cons

Culture Amp

  • They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system.
  • Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot).
Anonymous | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Pricing Details

Culture Amp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Medallia

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Usability

Culture Amp

No score
No answers yet
No answers on this topic

Medallia

Medallia 9.2
Based on 2 answers
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Support Rating

Culture Amp

No score
No answers yet
No answers on this topic

Medallia

Medallia 7.6
Based on 2 answers
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Culture Amp

Culture Amp is the first such tool I have used. I find it to be very well rounded and useful, especially since culture is one of the trickiest parts of a business to get a hold of as related to the bottom line. The fact that followup on goals and feedback can be done thanks to the platform is a very strong point.
Andrew Nicolás Barajas Mc. Whinney | TrustRadius Reviewer

Medallia

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Michelle Joyce Nael | TrustRadius Reviewer

Return on Investment

Culture Amp

  • We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us.
  • The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users.
  • We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments.
Lisa Shapiro | TrustRadius Reviewer

Medallia

  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Jose Michael dela Cruz | TrustRadius Reviewer

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