What users are saying about
10 Ratings
2 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

PlaybookUX

PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!
Kevin Conroy | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.7
PlaybookUX
Role-based user permissions
Custify
9.7
PlaybookUX

Platform & Infrastructure

Custify
9.7
PlaybookUX
API
Custify
9.7
PlaybookUX

Customer Data Extraction / Integration

Custify
9.4
PlaybookUX
Product usage
Custify
9.7
PlaybookUX
Help desk / support tickets
Custify
9.1
PlaybookUX

Customer Success Management

Custify
9.7
PlaybookUX
Sponsor tracking
Custify
9.1
PlaybookUX
Customer profiles
Custify
9.7
PlaybookUX
Automated workflow
Custify
9.2
PlaybookUX
Internal collaboration
Custify
10.0
PlaybookUX
Customer health scoring
Custify
10.0
PlaybookUX
Customer segmentation
Custify
10.0
PlaybookUX

CSM Reporting & Analytics

Custify
9.5
PlaybookUX
Customer health trends
Custify
10.0
PlaybookUX
Engagement analytics
Custify
9.5
PlaybookUX
Dashboards
Custify
9.1
PlaybookUX

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

PlaybookUX

  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
Anonymous | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

PlaybookUX

  • Roll up summary of all transcriptions
Kevin Conroy | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
Anonymous | TrustRadius Reviewer

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

PlaybookUX

We are previous UserTesting.com customers but found their subscription model to be inflexible for our needs. PlaybookUX not only fit our budget, but the flexibility has let us scale up and scale down testing as needed.
Kevin Conroy | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

PlaybookUX

  • Quick testing at scale
  • Excellent price points
Kevin Conroy | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Custify Editions & Modules

Additional Pricing Details

PlaybookUX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

PlaybookUX Editions & Modules

Edition
Unmoderated$491
Moderated$1002
Moderated$1503
Bring your own customers$04
  1. per participant
  2. per participant (30 minutes)
  3. per participant (60 minutes)
  4. total
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Custify
9.7
PlaybookUX
9.9

Usability

Custify
8.0
PlaybookUX
9.1

Support Rating

Custify
10.0
PlaybookUX
9.1

Add comparison