Customer.io vs. Outreach
Customer.io vs. Outreach
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month | |
Outreach | N/A | Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle. Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software… | N/A |
Customer.io | Outreach | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | — | ||||||||||||||
More Pricing Information |
Customer.io | Outreach |
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Customer.io | Outreach | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Salesmate Score 9.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.1 out of 10 | HubSpot Sales Hub Score 8.8 out of 10 |
Enterprises | Verint Community Score 9.3 out of 10 | Salesloft Score 8.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customer.io | Outreach | |
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Likelihood to Recommend | 10.0 (9 ratings) | 8.1 (232 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (8 ratings) |
Usability | 9.0 (1 ratings) | 7.8 (181 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (23 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 4.5 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 8.5 (30 ratings) |
Customer.io | Outreach | |
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Likelihood to Recommend | ![]() Customer.io
| ![]() Outreach
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Pros | ![]() Customer.io
| ![]() Outreach
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Cons | ![]() Customer.io
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Likelihood to Renew | ![]() Customer.io No answers on this topic | ![]() Outreach
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Usability | ![]() Customer.io
| ![]() Outreach
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Reliability and Availability | ![]() Customer.io No answers on this topic | ![]() Outreach
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Performance | ![]() Customer.io No answers on this topic | ![]() Outreach
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Support Rating | ![]() Customer.io No answers on this topic | ![]() Outreach
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In-Person Training | ![]() Customer.io No answers on this topic | ![]() Outreach
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Online Training | ![]() Customer.io No answers on this topic | ![]() Outreach
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Implementation Rating | ![]() Customer.io No answers on this topic | ![]() Outreach
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Alternatives Considered | ![]() Customer.io
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Scalability | ![]() Customer.io No answers on this topic | ![]() Outreach
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Return on Investment | ![]() Customer.io
| ![]() Outreach
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ScreenShots | Customer.io Screenshots | Outreach Screenshots |