Item: Outreach
Rating: 10
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

We use Outreach for everyday use. To track emails, to send email blasts. Literally for every aspect in our business. It is easy as we used desired templates and can share it across the teams. It addresses problems like having a unison of emails sent, tracking emails sent, one what date and if its replied to.

Pros and Cons

Pros

Tracking emails
Having one stop shop for all email templates
Check the efficiency of the team
Number of emails sent, bounced, etc

Cons

Sometimes there is a technical bug but that gets fixed in a few minutes
Reports can be more detailed

Return on Investment

Through these reports we can track revenue
Pipeline can be tracked
Tasks can be managed

Scalability

Because I genuinely like Outreach. It helps me to plan my day better. It helps me to track my work for the next day. It helps me to strategize work with my coworkers. It helps me to better my work as I can see the team's performance. Outreach helps in engagement and drives results.

AI Capabilities

We use it as it gives us a detailed email of what is to be sent, with templates that helps us to replicate our peers work. We do not need to reinvent the wheel. Our external clients are used to the similar verbiage and hence having a similar team excellence.

Usability

Hands down the best tool provided to us for our tasks Easy to use Simplified reports Everything is under one roof Reports are detailed Goals can be planned based on this tool Content planning becomes smoother

Alternatives Considered

Intuit Mailchimp

Honestly I have not used any tool that is as efficient as Outreach. The other one I used, it took forever for me to understand how do I put an email together, how to look for past templates. Outreach is by far the best, highly recommend it to all users who have huge organizations.

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Likelihood to Recommend

Well it is needed for every activity. Our work is based on emails and calls. This tracks our calls, meetings, task, sequences, pipeline, number of call logged, answered calls, unanswered call. Literally Outreach is the heart and soul of tracking our work and our teamwork. I love the sales execution report as well, it is detailed and helps us strategize better.

Using Outreach

Users and Roles

400 - it helps us to create email templates and send bulk emails to agencies and advertisers respectively. It helps us to plan ahead.
It helps us to track the two way engagement with our agencies, and thus understand how good is the relationship. Outreach also helps to understand details like opted out advertisers so we do not reach out again

Support Headcount Required

400 - There is no type of skill required to support outreach. Once someone is trained on it, all we have to do is use the tool. It is pretty straight forward. Please let me know if there is anything else you wanted me to cover. Outreach is used on daily basis in our organization

Business Processes Supported

Email templates
Planning ahead of time
Relationship building

Innovative Uses

email blast
subdivision of agencies

Future Planned Uses

outreach acting as AI and preparing drafts

Likelihood to Renew

We use it daily and its useful. We pick up templates from Outreach, sometimes we can go back to old templates as well for review purposes.
helps to find a contact easily, helps to add a contact and add account name easily. it has multiple useful features

Evaluating Outreach and Competitors

Products Replaced

Not Sure

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Its very well integrated with gmail and salesforce, thats why i like it We can generate reports easily. You can track what work is done by seeing the backend. How many emails was sent etc. How many were not responded. Its easy to use as well. We can make different use of it in our org

Evaluation Lessons Learned

i would not change a thing. i am happy with it, i would recommend other organisations to use it instead.

Outreach Implementation

Implementation Rating

did not participate

Implementation Details / Implementation Partner

Don't know

Outreach Training

Training Types Used

In-Person Training

In-Person Training

We were trained in person and it was very easy to understand. And if we missed any pointers there was more training given to us. So i always like this tool. The drafts were also prepared for us to sync outreach with our devices so it was straightforward. Highly recommend

Online Training

Configuring Outreach

Product Configurability

Not sure about this question

Configuration Lessons

Outreach Support

Support Rating

i have never had to reach out to support which inturn says the tool is so effective

Outreach Customer Support Pros and Cons

Pros	Cons
Immediate help available Support understands my problem Quick Initial Response	Poor followup Problems left unsolved

Using Outreach

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None