Small-Medium Businesses Beware - Outreach doesn't want your business.
August 04, 2022
Small-Medium Businesses Beware - Outreach doesn't want your business.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
We leverage Outreach for outbound sales via sequences mixed with other solutions and technologies. Outreach helps us to automate the outbound sales process. I have built targeted campaigns and sequences for many different personas to keep things as personal as possible at scale. We are seeing the need for more customization and the demand for one-to-one messaging versus these mass mailers, which is making our need for Outreach a bit redundant.
- Automated Sequences.
- Integrations
- Sales Solutions.
- Reports
- Customer Service - zero support for small - medium businesses.
- Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
- Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
- Integrations
- Ease of Use.
- Customer Service.
- Automates Outreach (positive).
- Wastes Time (negative).
We decided to leverage Outreach originally because it fit our needs in terms of sending emails at scale while also integrating other solutions and activities recorded within our Salesforce solution. Salesforce integration was a very important factor because that is where our CRM system resides. Unfortunately, we continue to have issues with their billing department, which refuses to take calls or answer questions, and because we are a small-scale team of 5, we are not offered any customer service support other than the automated chat feature, which is clumsy.
Do you think Outreach delivers good value for the price?
No
Are you happy with Outreach's feature set?
Yes
Did Outreach live up to sales and marketing promises?
Yes
Did implementation of Outreach go as expected?
No
Would you buy Outreach again?
No
Outreach Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, we did not purchase premium support because we only use the basic features of email outreach, software integrations, etc.
No - we have reached out multiple times, perhaps a dozen, and have not received feedback. We continue to encounter issues with billing access and reporting with zero support.