CustomerSuccessBox vs. Strikedeck (discontinued)
CustomerSuccessBox vs. Strikedeck (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Strikedeck (discontinued) | Mid-Size Companies (51-1,000 employees) | Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available. | N/A |
CustomerSuccessBox | Strikedeck (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | Optional | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Strikedeck (discontinued) | |
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Top Cons |
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CustomerSuccessBox | Strikedeck (discontinued) | ||||||||||||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Security |
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CustomerSuccessBox | Strikedeck (discontinued) | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Strikedeck (discontinued) | |
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Likelihood to Recommend | 9.5 (15 ratings) | 7.6 (5 ratings) |
Usability | 9.3 (15 ratings) | 5.7 (5 ratings) |
Support Rating | 9.3 (15 ratings) | 7.8 (5 ratings) |
CustomerSuccessBox | Strikedeck (discontinued) | |
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Likelihood to Recommend | Customer Success Box | Discontinued Products |
Pros | Customer Success Box | Discontinued Products |
Cons | Customer Success Box | Discontinued Products |
Usability | Customer Success Box | Discontinued Products |
Support Rating | Customer Success Box | Discontinued Products |
Alternatives Considered | Customer Success Box | Discontinued Products |
Return on Investment | Customer Success Box | Discontinued Products |
ScreenShots | CustomerSuccessBox Screenshots | Strikedeck (discontinued) Screenshots |