What users are saying about
Cvent Event Management
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Top Rated
384 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 384 reviews and ratings
146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 146 reviews and ratings
Feature Set Ratings
Email & Online Marketing
Cvent Event Management
Feature Set Not Supported
N/A
6.0
Twilio SendGrid
60%
Twilio SendGrid ranks higher in 9/9 features
Twilio SendGrid ranks higher in 9/9 features
WYSIWYG email editor
N/A
0 Ratings
5.9
59%
29 Ratings
Dynamic content
N/A
0 Ratings
6.6
66%
32 Ratings
Ability to test dynamic content
N/A
0 Ratings
7.2
72%
31 Ratings
Landing pages
N/A
0 Ratings
1.4
14%
19 Ratings
A/B testing
N/A
0 Ratings
5.9
59%
24 Ratings
Mobile optimization
N/A
0 Ratings
6.3
63%
32 Ratings
Email deliverability reporting
N/A
0 Ratings
8.5
85%
75 Ratings
List management
N/A
0 Ratings
6.6
66%
36 Ratings
Triggered drip sequences
N/A
0 Ratings
5.9
59%
18 Ratings
Reporting & Analytics
Cvent Event Management
Feature Set Not Supported
N/A
6.4
Twilio SendGrid
64%
Twilio SendGrid ranks higher in 3/3 features
Twilio SendGrid ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
7.0
70%
40 Ratings
Standard reports
N/A
0 Ratings
7.9
79%
40 Ratings
Custom reports
N/A
0 Ratings
4.2
42%
26 Ratings
Pre-Send Testing
Cvent Event Management
Feature Set Not Supported
N/A
5.3
Twilio SendGrid
53%
Twilio SendGrid ranks higher in 8/8 features
Twilio SendGrid ranks higher in 8/8 features
URL Validation
N/A
0 Ratings
6.4
64%
5 Ratings
Link Tracking
N/A
0 Ratings
7.4
74%
6 Ratings
Image Validation
N/A
0 Ratings
5.2
52%
5 Ratings
Inbox Display
N/A
0 Ratings
4.9
49%
5 Ratings
Email Accessibility Tools
N/A
0 Ratings
6.1
61%
5 Ratings
Spelling and Grammar Check
N/A
0 Ratings
1.0
10%
3 Ratings
Spam Testing
N/A
0 Ratings
5.2
52%
5 Ratings
Email Previews
N/A
0 Ratings
6.4
64%
5 Ratings
Attribute Ratings
- Cvent Event Management is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
8.6
Cvent Event Management
86%
229 Ratings
6.6
Twilio SendGrid
66%
52 Ratings
Likelihood to Renew
9.4
Cvent Event Management
94%
20 Ratings
7.0
Twilio SendGrid
70%
1 Rating
Usability
7.2
Cvent Event Management
72%
22 Ratings
1.0
Twilio SendGrid
10%
4 Ratings
Availability
8.2
Cvent Event Management
82%
3 Ratings
Twilio SendGrid
N/A
0 Ratings
Performance
7.3
Cvent Event Management
73%
3 Ratings
Twilio SendGrid
N/A
0 Ratings
Support Rating
8.9
Cvent Event Management
89%
102 Ratings
2.5
Twilio SendGrid
25%
14 Ratings
In-Person Training
6.4
Cvent Event Management
64%
2 Ratings
Twilio SendGrid
N/A
0 Ratings
Online Training
8.2
Cvent Event Management
82%
2 Ratings
Twilio SendGrid
N/A
0 Ratings
Implementation Rating
6.5
Cvent Event Management
65%
13 Ratings
Twilio SendGrid
N/A
0 Ratings
Product Scalability
8.2
Cvent Event Management
82%
2 Ratings
Twilio SendGrid
N/A
0 Ratings
Likelihood to Recommend
Cvent Event Management
Well suited:1. Quick or complex Registration pages for any event, conference or webcast for 10+ attendees allowing for details and confirmations to be presented and details sent 2. Allow for notifications to hold dates for upcoming events 3. Allow for a temperature check in the form of a survey of a group for making decisions, checking needs, etc. (open or blind send) Not as suited:1. Trying to make the wrong Cvent tool for the job at hand. (example, using standard flex registration tool for one on one appointments instead of the appointment tool)
Cvent Web / Mobile App Designer
American Express Global Business TravelEvents Services, 5001-10,000 employees
Twilio SendGrid
Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesPros
Cvent Event Management
- Complex event registrations with multiple attendee types
- Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
- Plenty of custom fields allowed in contact records
- Clean interface
- Email automation and filtering capabilities
- Event registration links to contact record
- Robust reporting, both standard and custom
- Responsive and helpful customer service/tech support available via chat
Communications & Technology Director
Ohio Veterinary Medical AssociationNon-profit Organization Management, 1-10 employees
Twilio SendGrid
- Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
- Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
- Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
- Some of the cheapest and best dedicated IPs.
- Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Cons
Cvent Event Management
- Feedback Cross-Event Reporting: I would love to see [Cvent Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
- OnArrival Application Login: If you make an error logging in 3 times in a row, it locks you out for a good chunk of time. Would like a two-dept verification to avoid.
- Networking: Before covid, we used to have a good amount of in-person networking opportunities for [Cvent Event Management] users that were free- now it is really only [Cvent] connect for face-to-face events it seems?
Event Marketing Specialist
CochlearMedical Device, 1001-5000 employees
Twilio SendGrid
- Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
- The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
- The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
- Their customer support isn't the best. Certainly some room for improvement there.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employeesPricing Details
Cvent Event Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
—Cvent Event Management Editions & Modules
—
Additional Pricing Details
—Twilio SendGrid
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Twilio SendGrid Editions & Modules
Edition
Free | Free |
---|---|
Basic | 15.002 |
Advanced | 60.002 |
- none
- per month
Additional Pricing Details
—Likelihood to Renew
Cvent Event Management
Cvent Event Management 9.4
Based on 20 answers
It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
Senior Internal Communications Specialist
CortlandReal Estate, 1001-5000 employees
Twilio SendGrid
Twilio SendGrid 7.0
Based on 1 answer
No answer on this topic is available.
Usability
Cvent Event Management
Cvent Event Management 7.2
Based on 22 answers
It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
Assistant Director
Bucknell UniversityEducation Management, 501-1000 employees
Twilio SendGrid
Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Digital Operations Manager
The App SolutionsInformation Technology and Services, 51-200 employees
Reliability and Availability
Cvent Event Management
Cvent Event Management 8.2
Based on 3 answers
There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Performance
Cvent Event Management
Cvent Event Management 7.3
Based on 3 answers
When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Support Rating
Cvent Event Management
Cvent Event Management 8.9
Based on 102 answers
I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 501-1000 employeesTwilio SendGrid
Twilio SendGrid 2.5
Based on 14 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Owner / Founder
Velora StudiosDesign, 1-10 employees
In-Person Training
Cvent Event Management
Cvent Event Management 6.4
Based on 2 answers
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Online Training
Cvent Event Management
Cvent Event Management 8.2
Based on 2 answers
I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Implementation Rating
Cvent Event Management
Cvent Event Management 6.5
Based on 13 answers
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Verified User
Administrator in Other
Accounting Company, 10,001+ employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Alternatives Considered
Cvent Event Management
Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
Office Manager
ACCTNon-profit Organization Management, 1-10 employees
Twilio SendGrid
With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

Verified User
Administrator in Information Technology
Internet Company, 201-500 employeesScalability
Cvent Event Management
Cvent Event Management 8.2
Based on 2 answers
It is a perfect fit no matter how big or small your event is

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesTwilio SendGrid
No score
No answers yet
No answers on this topic
Return on Investment
Cvent Event Management
- It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
- It allows for a more streamlined internal planning process with little room for variations from planner to planner.
Meeting Planner
Infinix Global Meetings & Events / Rx Worldwide Meetings, Inc.Events Services, 11-50 employees
Twilio SendGrid
- Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
- As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Owner
seo web mechanicsMarketing & Advertising, 1-10 employees