Cvent Event Management vs Twilio SendGrid

• Complex event registrations with multiple attendee types
• Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
• Plenty of custom fields allowed in contact records
• Clean interface
• Email automation and filtering capabilities
• Event registration links to contact record
• Robust reporting, both standard and custom
• Responsive and helpful customer service/tech support available via chat

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• Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
• Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
• Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
• Some of the cheapest and best dedicated IPs.
• Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.

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• Feedback Cross-Event Reporting: I would love to see [Cvent Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
• OnArrival Application Login: If you make an error logging in 3 times in a row, it locks you out for a good chunk of time. Would like a two-dept verification to avoid.
• Networking: Before covid, we used to have a good amount of in-person networking opportunities for [Cvent Event Management] users that were free- now it is really only [Cvent] connect for face-to-face events it seems?

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• Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
• The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
• The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
• Their customer support isn't the best. Certainly some room for improvement there.

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• It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
• It allows for a more streamlined internal planning process with little room for variations from planner to planner.

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• Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
• As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.

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