What users are saying about
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Top Rated
384 Ratings
146 Ratings

Cvent Event Management

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Top Rated
384 Ratings
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Score 8.4 out of 100
146 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    Cvent Event Management

    Feature Set Not Supported
    N/A
    6.0

    Twilio SendGrid

    60%
    Twilio SendGrid ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    5.9
    59%
    29 Ratings

    Dynamic content

    N/A
    0 Ratings
    6.6
    66%
    32 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.2
    72%
    31 Ratings

    Landing pages

    N/A
    0 Ratings
    1.4
    14%
    19 Ratings

    A/B testing

    N/A
    0 Ratings
    5.9
    59%
    24 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.3
    63%
    32 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.5
    85%
    75 Ratings

    List management

    N/A
    0 Ratings
    6.6
    66%
    36 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    5.9
    59%
    18 Ratings

    Reporting & Analytics

    Cvent Event Management

    Feature Set Not Supported
    N/A
    6.4

    Twilio SendGrid

    64%
    Twilio SendGrid ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    40 Ratings

    Standard reports

    N/A
    0 Ratings
    7.9
    79%
    40 Ratings

    Custom reports

    N/A
    0 Ratings
    4.2
    42%
    26 Ratings

    Pre-Send Testing

    Cvent Event Management

    Feature Set Not Supported
    N/A
    5.3

    Twilio SendGrid

    53%
    Twilio SendGrid ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    6.4
    64%
    5 Ratings

    Link Tracking

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Image Validation

    N/A
    0 Ratings
    5.2
    52%
    5 Ratings

    Inbox Display

    N/A
    0 Ratings
    4.9
    49%
    5 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Spam Testing

    N/A
    0 Ratings
    5.2
    52%
    5 Ratings

    Email Previews

    N/A
    0 Ratings
    6.4
    64%
    5 Ratings

    Attribute Ratings

    • Cvent Event Management is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.6

    Cvent Event Management

    86%
    229 Ratings
    6.6

    Twilio SendGrid

    66%
    52 Ratings

    Likelihood to Renew

    9.4

    Cvent Event Management

    94%
    20 Ratings
    7.0

    Twilio SendGrid

    70%
    1 Rating

    Usability

    7.2

    Cvent Event Management

    72%
    22 Ratings
    1.0

    Twilio SendGrid

    10%
    4 Ratings

    Availability

    8.2

    Cvent Event Management

    82%
    3 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Performance

    7.3

    Cvent Event Management

    73%
    3 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Support Rating

    8.9

    Cvent Event Management

    89%
    102 Ratings
    2.5

    Twilio SendGrid

    25%
    14 Ratings

    In-Person Training

    6.4

    Cvent Event Management

    64%
    2 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Online Training

    8.2

    Cvent Event Management

    82%
    2 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Cvent Event Management

    65%
    13 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Product Scalability

    8.2

    Cvent Event Management

    82%
    2 Ratings

    Twilio SendGrid

    N/A
    0 Ratings

    Likelihood to Recommend

    Cvent Event Management

    Well suited:1. Quick or complex Registration pages for any event, conference or webcast for 10+ attendees allowing for details and confirmations to be presented and details sent 2. Allow for notifications to hold dates for upcoming events 3. Allow for a temperature check in the form of a survey of a group for making decisions, checking needs, etc. (open or blind send) Not as suited:1. Trying to make the wrong Cvent tool for the job at hand. (example, using standard flex registration tool for one on one appointments instead of the appointment tool)
    Jenifer Provence | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
    Anonymous | TrustRadius Reviewer

    Pros

    Cvent Event Management

    • Complex event registrations with multiple attendee types
    • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
    • Plenty of custom fields allowed in contact records
    • Clean interface
    • Email automation and filtering capabilities
    • Event registration links to contact record
    • Robust reporting, both standard and custom
    • Responsive and helpful customer service/tech support available via chat
    Krysten B | TrustRadius Reviewer

    Twilio SendGrid

    • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
    • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
    • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
    • Some of the cheapest and best dedicated IPs.
    • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
    Evan Laird | TrustRadius Reviewer

    Cons

    Cvent Event Management

    • Feedback Cross-Event Reporting: I would love to see [Cvent Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
    • OnArrival Application Login: If you make an error logging in 3 times in a row, it locks you out for a good chunk of time. Would like a two-dept verification to avoid.
    • Networking: Before covid, we used to have a good amount of in-person networking opportunities for [Cvent Event Management] users that were free- now it is really only [Cvent] connect for face-to-face events it seems?
    Hannah Humke | TrustRadius Reviewer

    Twilio SendGrid

    • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
    • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
    • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
    • Their customer support isn't the best. Certainly some room for improvement there.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cvent Event Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required

    Starting Price

    Cvent Event Management Editions & Modules

    Additional Pricing Details

    Twilio SendGrid

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Twilio SendGrid Editions & Modules

    Edition
    FreeFree
    Basic15.002
    Advanced60.002
    1. none
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Cvent Event Management

    Cvent Event Management 9.4
    Based on 20 answers
    It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
    Kimberly Norton | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid 7.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    Cvent Event Management

    Cvent Event Management 7.2
    Based on 22 answers
    It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
    Amie Fox | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid 1.0
    Based on 4 answers
    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
    Zee Gimon | TrustRadius Reviewer

    Reliability and Availability

    Cvent Event Management

    Cvent Event Management 8.2
    Based on 3 answers
    There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Performance

    Cvent Event Management

    Cvent Event Management 7.3
    Based on 3 answers
    When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cvent Event Management

    Cvent Event Management 8.9
    Based on 102 answers
    I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid 2.5
    Based on 14 answers
    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Bryan McAnulty | TrustRadius Reviewer

    In-Person Training

    Cvent Event Management

    Cvent Event Management 6.4
    Based on 2 answers
    Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Online Training

    Cvent Event Management

    Cvent Event Management 8.2
    Based on 2 answers
    I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Cvent Event Management

    Cvent Event Management 6.5
    Based on 13 answers
    It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cvent Event Management

    Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
    John Voegtlin | TrustRadius Reviewer

    Twilio SendGrid

    With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
    Anonymous | TrustRadius Reviewer

    Scalability

    Cvent Event Management

    Cvent Event Management 8.2
    Based on 2 answers
    It is a perfect fit no matter how big or small your event is
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Cvent Event Management

    • It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
    • It allows for a more streamlined internal planning process with little room for variations from planner to planner.
    Madison Spears | TrustRadius Reviewer

    Twilio SendGrid

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
    Darcy Knapp, MBA | TrustRadius Reviewer

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