TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cvent Event Management

    Score8.9 out of 10
    N/ACvent is a cloud-based enterprise event management company offering software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising…N/A

    Zoho Bookings

    Score9 out of 10
    N/AZoho Bookings is an appointment scheduling software that helps individuals and teams across industries book meetings and services.

    $8

    per month per user

    Pricing
    Cvent Event ManagementZoho Bookings
    Editions & Modules
    No answers on this topic
    Basic
    $8
    per month per user
    Premium
    $12
    per month per user
    Offerings
    Pricing Offerings
    Cvent Event ManagementZoho Bookings
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Up to a 25% discount available for annual billing.
    More Pricing Information
    Community Pulse
    Cvent Event ManagementZoho Bookings
    Considered Both Products
    Cvent
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    277 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    221 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    273 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    176 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    184 Answers
    No answers on this topic
    Features
    Cvent Event ManagementZoho Bookings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    7.3
    84 Ratings
    17% below category average
    Zoho Bookings
    -
    Ratings
    Responsive Design for Web Access7.281 Ratings00 Ratings
    Mobile Application7.984 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.879 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    7.9
    76 Ratings
    6% below category average
    Zoho Bookings
    -
    Ratings
    Calendar integration8.058 Ratings00 Ratings
    Meeting initiation7.553 Ratings00 Ratings
    Integrates with social media7.149 Ratings00 Ratings
    Record meetings / events7.744 Ratings00 Ratings
    Slideshows7.836 Ratings00 Ratings
    Event registration9.278 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    8.2
    66 Ratings
    2% below category average
    Zoho Bookings
    -
    Ratings
    Live chat8.855 Ratings00 Ratings
    Audience polling7.768 Ratings00 Ratings
    Q&A8.267 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    7.6
    78 Ratings
    12% below category average
    Zoho Bookings
    -
    Ratings
    User authentication7.775 Ratings00 Ratings
    Participant roles & permissions7.976 Ratings00 Ratings
    Confidential attendee list7.370 Ratings00 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    8.9
    86 Ratings
    5% above category average
    Zoho Bookings
    -
    Ratings
    Branding options8.683 Ratings00 Ratings
    Integration to Marketing Automation8.957 Ratings00 Ratings
    Attendee list export9.286 Ratings00 Ratings
    Virtual Event
    Comparison of Virtual Event features of Cvent Event Management and Zoho Bookings
    Feature
    Cvent Event Management
    8.5
    92 Ratings
    6% above category average
    Zoho Bookings
    -
    Ratings
    Registration, RSVP, and ticketing9.286 Ratings00 Ratings
    Email marketing8.090 Ratings00 Ratings
    Livestreaming7.946 Ratings00 Ratings
    Audience engagement8.676 Ratings00 Ratings
    Event recording8.347 Ratings00 Ratings
    Virtual booths8.649 Ratings00 Ratings
    Networking8.360 Ratings00 Ratings
    Event analytics9.088 Ratings00 Ratings
    Best Alternatives
    Cvent Event ManagementZoho Bookings
    Small Businesses
    Whova
    Score9.6 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    Splash
    Score7.7 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Webex Events (formerly Socio)
    Score8.8 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cvent Event ManagementZoho Bookings
    Likelihood to Recommend
    9.5
    (425 ratings)
    8.6
    (4 ratings)
    Likelihood to Renew
    10.0
    (46 ratings)
    9.0
    (1 ratings)
    Usability
    8.9
    (90 ratings)
    7.0
    (1 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (115 ratings)
    6.0
    (1 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    4.5
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.2
    (16 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    5.5
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    8.4
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cvent Event ManagementZoho Bookings
    Likelihood to Recommend
    Cvent
    Cvent has been great for our large flagship conferences, roadshows, exec forums, and webinars. From registration and attendee management all the way to post-event engagement and everything in between. Its custom reporting has helped us present business cases when we needed to eliminate certain events and has also helped us navigate challenging recruitment times by calling out patterns and successes.
    Incentivized
    Read full review
    Zoho
    I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.
    Incentivized
    Read full review
    Pros
    Cvent
    • Event registration - manages different registration types for different programming.
    • Audience Segmentation - from sessions to event emails to push notifications, Cvent's audience segmentation saves us so much time.
    • Training - Cvent has a vast library of help articles and community questions and answers to help both new and seasoned users.
    Read full review
    Zoho
    • Global booking with automated time zone adjustments
    • Booking payment management
    • Synchronizing to Calendar
    • Integrating with CRM
    Incentivized
    Read full review
    Cons
    Cvent
    • Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
    • Because of rapid incorporation of new functionality, documentation can lag behind the current platform
    • Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage
    Incentivized
    Read full review
    Zoho
    • Customization.
    • Custom workflow automation.
    • Robustness of features.
    Incentivized
    Read full review
    Likelihood to Renew
    Cvent
    We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost
    Incentivized
    Read full review
    Zoho
    It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
    Incentivized
    Read full review
    Usability
    Cvent
    Super simple to use once configured. The solutions guide you through the process and the training resources and community fill in anything you can't figure out. Technical and non-technical users alike will be able to figure out how to successfully use the system.
    Incentivized
    Read full review
    Zoho
    Some of the integrations and features are harder to set up. Once everything is set up its fairly straightforward, but if like ATI you have multiple branches or departments utilizing Bookings, you would need to set up separate booking sites for each office/salesperson
    Incentivized
    Read full review
    Reliability and Availability
    Cvent
    There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Cvent
    When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Cvent
    The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
    Incentivized
    Read full review
    Zoho
    A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
    Incentivized
    Read full review
    In-Person Training
    Cvent
    Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Online Training
    Cvent
    It was all self-driven and I had to do a lot of searching around in the community to get answers.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    Cvent
    It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Cvent
    There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.
    Read full review
    Zoho
    I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app
    Incentivized
    Read full review
    Scalability
    Cvent
    I can see how this can help small AND large companies as they continue to grow
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Cvent
    • Cvent Event Management has definitely provided great value with our exhibitors. It's a well organized system that they all trust and utilize each year now.
    • Cvent Event Management has also provided positive ROI on the app front. Our clients rely on the app to share information and it's saved us a lot of money in paper printing costs!
    Incentivized
    Read full review
    Zoho
    • Organizational efficiency improved by 33%
    • Conversion rate from bookings improved
    • Increase in booking numbers
    Incentivized
    Read full review
    ScreenShots

    Zoho Bookings Screenshots

    Screenshot of the four different event types available when offering appointments.Screenshot of where to send appointment notifications as WhatsApp messages directly from a business number. Reschedule, cancel, or book another appointment from WhatsApp messages.Screenshot of where schedules sync by connecting calendars, preventing double-booking.Screenshot of the interface to create workflows to automate tasks around appointments.Screenshot of the interface where team members' available times can be combined, or panel meetings can be created where customers can meet with multiple hosts.