DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$520
one-time fee
.NET
Score8.7 out of 10
N/A
Microsoft's .Net is an open source, freeware application infrastructure.
N/A
Pricing
SolarWinds Dameware Remote Support (DRS)
.NET
Editions & Modules
Dameware Mini Remote Control
$370
one-time fee
Dameware Remote Support
$520
one-time fee
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)
.NET
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
.NET is well suited for any general purpose solution to a business problem, though if we are talking strictly the framework version - you have to be more or less tied to Microsoft Windows to run it. If this isn't a problem, then it will be able to address and solve any programming project you have.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
.NET is heavily Microsoft Windows oriented, and while .NET core tried to resolve that with MacOS and Linux support, .NET Core is still waiting for wider adoption.
While free for small projects, additional features for big projects can be a little expensive.
Can be resource-heavy upon deployment. We continuously have our more senior staff optimize the code of our junior developers for performance. Other languages are a little bit more forgiving in comparison.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The full .NET Framework is an amazing thing and is very robust. We have used it to create console apps, Windows apps, and online apps. When coupled with Visual Studio, development, testing, building, and deploying our applications has become 100 times easier as compared to doing those things manually before. The automation of this process has helped us push out changes to our applications faster to adapt to the ever-changing business requirements.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
You don't often need to reach out to Microsoft for .NET support. If you do, there are forums and websites that have active Microsoft support folks where you can provide feedback or get help. Microsoft support in general is quite good as well, but not cheap. The best support is from the community like StackOverflow.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The .NET platform has a much longer and broader history than Laravel, so we chose to go with it as the support will be far superior. Additionally, Laravel is tied to PHP, while you can use multiple different languages in .NET. The additional flexibility that .NET provides in the range of types of applications you can build with it sealed the deal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
There are few factors we needed for our custom development. Below are each of them. We were able to get a satisfactory outcome for each of these factors which made .NET platform a very good choice in developing enterprise applications.
Reusability of codes- Microsoft has given many re-usable codes and components in the framework to help developers do their job effortlessly. With the help of default features, developers can create end-to-end solutions and make the business operations more efficient. As codes and components are reusable, .NET reduces development time and if applications take less time to develop, they cost cheaper and you get faster return on investment.
Easy to maintain- Development cost is one time, but maintenance cost is incurring. .NET apps are easily maintainable, thanks to the configuration settings that can be modified without any need to rewrite the code.
Deployment is hassle free- Deploying software is always challenging and the most common problem developers face in this process is the existence of multiple DLLs. It’s hard to make sure that all DLLs will co-exist in the same machine. .NET framework solves this problem by allowing different versions of the same DLL to exist side-by-side on the same machine.
Security- .NET is one of the most secure web and application development frameworks available in the market. As it’s made by Microsoft, you can be absolutely sure about the security measurements. Hackers can never steal valuable data from your website or apps.
Cross platform friendly- What if you had developed an app for desktop and laptop computers and now after seeing the growth of mobile apps in the market, you want it in mobile version as well? You can easily develop an app that runs on the desktop and PDA without any issue. As you can re-use the codes and utilize the same development environment, your job becomes a lot simpler.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
