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122 Ratings
73 Ratings

SolarWinds Dameware Remote Support (DRS)

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122 Ratings
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Score 8.8 out of 100
73 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    VMware Fusion

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.8
    68%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.0
    60%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • VMware Fusion is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
    • SolarWinds Dameware Remote Support (DRS) and VMware Fusion are tied in 1 area: Usability

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    9.4

    VMware Fusion

    94%
    19 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    10.0

    VMware Fusion

    100%
    2 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    9.0

    VMware Fusion

    90%
    3 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    10.0

    VMware Fusion

    100%
    10 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    VMware Fusion

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    VMware Fusion

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings
    10.0

    VMware Fusion

    100%
    2 Ratings

    Configurability

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Ease of integration

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Vendor post-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Vendor pre-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Read full review

    VMware

    Due to its perpetual licensing model, VMware Fusion is a great option for users whose needs do not change as much over time. It is also great for occasional-use scenarios such as testing and preparing code to run on newer platforms. Fusion is not really recommended for running graphics-intense applications as graphics acceleration in Fusion is fairly limited in both performance and API support. It has, however, come a very long way and offers near-native performance for many tasks.
    Read full review

    Pros

    SolarWinds

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Read full review

    VMware

    • Allows users to run Windows only applications on their Mac without switching devices.
    • Fusion is excellent for Windows image creation, and works exceptionally well on the Mac environment.
    • Assists a Mac user to virtualize Windows apps.
    • Excellent for installing Linux distros for penetration testing.
    Read full review

    Cons

    SolarWinds

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Read full review

    VMware

    • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
    • I would like to see price decrease.
    • Better remote host connection capabilities - remote server connections are available but connections are spotty.
    Read full review

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    Starting Price

    $276 per technician, unlimited end users

    Editions & Modules

    SolarWinds Dameware Remote Support (DRS) editions and modules pricing
    EditionModules
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762

    Footnotes

    1. per technician, unlimited end-users
    2. per technician, unlimited end users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Pricing Info

    VMware Fusion

    Starting Price

    Editions & Modules

    VMware Fusion editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SolarWinds

      This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
      Read full review

      VMware

      For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
      Read full review

      Usability

      SolarWinds

      Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
      Read full review

      VMware

      Sometimes the best surprise is no surprise and Fusion is just that. It's reliable and generally just works as expected every time (the only exception was running a boot camp install directly but that use-case scenario opens a can of worms due to how product activation works) The interface and settings are clean and simple and there is no hide and seek games to play.
      Read full review

      Reliability and Availability

      SolarWinds

      Yes, always available.
      Read full review

      VMware

      No answers on this topic

      Performance

      SolarWinds

      The application always seems responsive to me
      Read full review

      VMware

      No answers on this topic

      Support Rating

      SolarWinds

      I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
      Read full review

      VMware

      I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
      Read full review

      In-Person Training

      SolarWinds

      It was excellent
      Read full review

      VMware

      No answers on this topic

      Online Training

      SolarWinds

      The videos were more than sufficient to learn the product
      Read full review

      VMware

      No answers on this topic

      Implementation Rating

      SolarWinds

      It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
      Read full review

      VMware

      This is a workstation application and no install insights are needed.
      Read full review

      Alternatives Considered

      SolarWinds

      We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
      Read full review

      VMware

      I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
      Read full review

      Scalability

      SolarWinds

      You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
      Read full review

      VMware

      No answers on this topic

      Return on Investment

      SolarWinds

      • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
      • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
      • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
      Read full review

      VMware

      • Users using a VM often don't need something as "fancy" as VMware Fusion, and instead can use a free option like Virtual Box, so we waste money on using an extra amount of VMware Fusion licenses.
      • Developers using and IT admins using VMware Fusion for testing saves us time and money. Simply, we know mistakes would take time and money to fix, but VMware is powerful, allows for proper and fast testing.
      Read full review

      Screenshots

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