107 Ratings
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Score 8.1 out of 100
68 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

VMware Fusion

VMWare Fusion is perfectly suited for an application developer because it allows the dev to create cross-platform applications across the entire spectrum of operating systems without changing devices. An example of where it is less appropriate would be an environment where users are not required or have no need, to use multiple operating systems.
Michael Timms | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
VMware Fusion
7.8
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
VMware Fusion
9.4
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
VMware Fusion
8.8
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
VMware Fusion
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion
5.9
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion
9.3
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion
5.0
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion
3.1
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
VMware Fusion
9.0
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
VMware Fusion
7.1
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
VMware Fusion
9.6
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
VMware Fusion
5.0
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
VMware Fusion
9.5
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
VMware Fusion
9.9
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
VMware Fusion
10.0

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

VMware Fusion

  • Getting around the settings of VMware Fusion is very intuitive, I've never had trouble finding or tweaking a setting (hard disk increase for example).
  • Creating and restoring Snapshots is very easy and useful.
  • Installing and pulling in a previously created VM is very simple.
Fatima T | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

VMware Fusion

  • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
  • I would like to see price decrease.
  • Better remote host connection capabilities - remote server connections are available but connections are spotty.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
As I have said 3-4 times in this review, VMware fusion is the best application for system vitalization on Apple Workstations. I have tried all the others and you get what you pay for in the cases of free applications. Even when tested against paid options, Fusion is the best for me and my team.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 7 answers
I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Jonah Dempcy | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 1 answer
This is a workstation application and no install insights are needed.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

VMware Fusion

I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

VMware Fusion

  • Being less expensive than the competition, it has enabled us to deploy more computers for our students
  • It has reduced the effort to manage and update that our IT staff have to exert to keep the systems up-to-date
  • It has provided our students with a great learning environment that is flexible and allows for fine control of resource utilization
Stefan Semo | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

VMware Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Fusion Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
VMware Fusion
10.0

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
VMware Fusion
10.0

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
VMware Fusion
10.0

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
VMware Fusion

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
VMware Fusion
10.0

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
VMware Fusion
10.0

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
VMware Fusion

Add comparison