Darktrace vs New Relic

• It did an ok job of analyzing and collecting data. It used a span (mirrored) port and then using its own algorithm developed flow records.
• It did an ok job of segmenting traffic into networks - not always correctly, but ok.
• It tried to identify devices by type - once again, it did ok, but not that great.

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• The New Relic agent does a great job of monitoring and profiling an application.
• The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
• New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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• False positives. Darktrace uses "AI" to create its alerts for "unusual" or "malicious" activity. It is very common to see an alert for completely benign and normal device behavior - PC tries to print for the first time in a while, for example.
• Antigena actions. To some extent, this is a continuation of the previous point. Darktrace can break the network connectivity of the suspected device automatically. The excessive number of false positives makes administrators reluctant to use this feature, though. Also, the default Antigena actions are not relevant to real-world problems as I saw them in my experience with Darktrace.

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• Sometimes we can't drill down deep enough on errors or traces.
• Inter communication paths are not obvious (stack) though service maps are helpful at times.
• I often feel like it's not really built for cloud monitoring and microservices.
• There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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• We had an ROI just during the POC. DarkTrace helped us identify a ransomware attack and we stopped it before it happened.
• The weekly reports more than pay for itself within the first few months.
• The powerful search capability helps us solve problems where other solutions fall short.

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• I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
• It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
• By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
• Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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