New Relic continues to be the tool of choice for APM and Metrics
February 21, 2023

New Relic continues to be the tool of choice for APM and Metrics

Piyush Goel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

  • Infrastructure Monitoring and Alerting
  • Application Performance Monitoring and Alerting
  • Tracking business and product related KPI's and metrics.
  • Dashboards for NOC and the customer facing teams.
New Relic is the de-facto KPI tracking and dash-boarding tool for us. Apart from the APM - which is the USP of New Relic - even the technical and product KPIs are plotted on New Relic. It is used the tool for handshake and exchange of data between the various groups within the organisation.

Pros

  • APM tool has an extensive coverage across various programming languages, and frameworks.
  • Scales pretty well without any issues. The agents are lightweight and easy to upgrade and deploy.
  • The Apdex based alerts are quite accurate and act like trustable guardians to anything going off-track in the system.

Cons

  • The tools to monitor usage, and optimise are poor. Since they have moved to consumption based pricing, it's important for users to track the places where wastage is happening (Users not logging in the system, data points from services that are not read from queries, etc).
  • The AI tools should have smarter capabilities to track the lineage of an anomaly and help pin-point to the exact source of any error.
  • The new pricing model works best for consumer facing companies where the end-end stack can be used. For B2B companies where the UI components are not that heavy, the pricing is prohibitive beyond a certain point.
  • It has helped deliver our Uptimes and Stability commitments to our customers. The Apdex based alerts, APM tools allow us to provide a stable product to the customers. We went from 99.5% to 99.95% over 2 years.
  • Good data driven culture has been enforced within the group. The engineering and product teams can hold each other accountable on the quality of their delivery.
  • Reduce costs of the infra as right efficiencies can be brought into the codebase, and the application instead of throwing more hardware to the system. Costs reduced by ~10-15% over 2 years.
Our use-cases are primarily cloud based. However, we rely on them heavily during migration to and from regions, and across the cloud providers. Their tool is cloud agnostic, and allows us to track the health and the performance of our applications in a predictable manner. The costs are controlled as all the performance bottlenecks can be tracked and fixed at the source instead of adding more infrastructure.
Yes, our DevOps team is able to track the health and the performance of our systems and services accurately without too much effort. In fact, with the usage of New Relic we have been able to move the work of system operations to the development team. We are truly on the path of Shift-left.
  • New Relic's APM is better than Datadog. Has better traces, and dashboards.
  • The Apdex based alerts are accurate and work predictably even at a large scale.
  • New Relic can become expensive as the volume of data ingested grows.
  • Datadog has better dashboards and cross-service maps.
We selected New Relic because of better APM capabilities, and our teams ease of usage.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

Well Suited
  • Works well for elastic demand on the infrastructure - scaling up/down works seamlessly.
  • Architectures that need APM, metrics (application and infrastructure) together. This gives the best value of their products.
  • UI Monitoring capabilities still need work.

  • Less Suited
  • Architectures that already have tools like Prometheus configured. The value for New Relic won't shine in such use-cases.
  • If the volumes of data transmitted to New Relic exceed 5-10TB per day. The costs will exorbitant in such scenarios.

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