New Relic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.0 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
New Relic
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
New Relic
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
New Relic
Considered Both Products
New Relic
Chose New Relic
New Relic continuously focusing on Open Telemetry and agentic AI integrations which is helping users to focus on the latest technology and as we all know that in future Observability will be mostly on OTel concept and AI driven and New Relic focusing on those area.
Apart from …
Chose New Relic
The main reason is its pricing models which is value for money with respect to its features and it supports the OTEL related integrations which helps us to adopt the updations of Otel very easily and also it gives us flexible to drop the data in different stages through the …
Chose New Relic
Solarwinds was good until they migrated to a new kind of offering and discounting the old product making it more expensive and less flexible for our specific use-case.
The free trial also helped me try and get started without needing to commit.
I think right now New Relic is the …
Chose New Relic
Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an …
Chose New Relic
Tracing of the services calls between the entire components in the architecture is good and easy to understand.
Dashboarding building process is simple.
UI is simple.
Chose New Relic
Because of its easy to use, its good features, value for money.
Chose New Relic
New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities.

Every other feature built into one cost model (usually) which ties to data that you send, it helps you …
Chose New Relic
New Relic stood out to us primarily because of its all-in one approach, combining APM, infra monitoring, logs and alerts in single platform. Compared to other tools we evaluated, if offered a smoother on boarding experience and required less stitching together of different …
Chose New Relic
Less expensive than Datadog and Sentry with almost everything we need. Less effort to set up and maintain than elastic search and kibana so saved a ton on engineering bandwidth which would have otherwise been lost.
Chose New Relic
New Relic is the easiest to adopt, the price is in line with the other tools, and it has the lowest threshold to cross in order to learn the system and the platform. Adopting OpenTelemetry has been helpful in getting data aligned, and their documentation has been sufficient for …
Chose New Relic
New Relic's APM is better than Datadog's. It has better traces and dashboards. The Apdex-based alerts are accurate and work predictably even at a large scale. However, New Relic can become expensive as the volume of data ingested grows. Datadog has better dashboards and …
Chose New Relic
The New Relic Platform addresses this challenge with the new plugin architecture. Plugins provide a way to monitor each of these technologies, extending the New Relic interface with custom-made dashboards specific to each. They pair the reporting of metrics specific to the …
Chose New Relic
We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and …
Chose New Relic
10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern

Chose New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools …
Chose New Relic
At the time, we selected New Relic for the broad coverage it could provide over our landscape.
Chose New Relic
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.
Chose New Relic
New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job
Chose New Relic
Even though Catchpoint is an excellent tool when it comes to synthetics and end-user monitoring, also Amazon CloudWatch is a very good tool for monitoring cloud infrastructure, New Relic gives a complete solution of full-stack monitoring along with the features provided by …
Chose New Relic
Similar features, the New Relic data ingestion costs are better and UI better as well
Chose New Relic
They all have pros and cons. We actually do use both Sentry Datadog and NewRelic depending on the service / need.
Best Alternatives
New Relic
Small Businesses
InfluxDB
InfluxDB
Score 8.8 out of 10
Medium-sized Companies
Sumo Logic
Sumo Logic
Score 9.3 out of 10
Enterprises
NetBrain Technologies
NetBrain Technologies
Score 9.1 out of 10
All AlternativesView all alternatives
User Ratings
New Relic
Likelihood to Recommend
7.8
(141 ratings)
Likelihood to Renew
8.8
(16 ratings)
Usability
8.2
(11 ratings)
Availability
9.1
(2 ratings)
Performance
9.1
(2 ratings)
Support Rating
9.0
(7 ratings)
Implementation Rating
8.0
(9 ratings)
Configurability
7.3
(3 ratings)
Ease of integration
9.0
(1 ratings)
Product Scalability
9.1
(2 ratings)
Vendor post-sale
8.2
(2 ratings)
Vendor pre-sale
8.2
(2 ratings)
User Testimonials
New Relic
Likelihood to Recommend
New Relic
I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
Read full review
Pros
New Relic
  • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
  • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
  • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
Read full review
Cons
New Relic
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
Read full review
Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
Usability
New Relic
I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
Read full review
Reliability and Availability
New Relic
Never observed an outage
Read full review
Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
Support Rating
New Relic
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
Read full review
Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review
Alternatives Considered
New Relic
New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
Read full review
Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
Return on Investment
New Relic
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
Read full review
ScreenShots