Good value for money easy to set up.
April 16, 2025

Good value for money easy to set up.

Anubhav Malik | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We use New Relic heavily for logging, performance analysis and observability. It gives us a good searchable dump of all logs in one place, which we don't have to worry about maintaining ever, along with all the p90, p99 metrics and error rates for all APIs in one place. Alerting could be a little bit better though.

Pros

  • Slow SQL trace detection
  • Log collection
  • API error rate monitoring

Cons

  • Logs are limited to low sizes causing incomplete logs
  • Alerting integration with slack and golden signals is not straightforward
  • In Node Js, a lot of spans are just Unknown application code which is not at all helpful while analysing traces
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
Less expensive than Datadog and Sentry with almost everything we need. Less effort to set up and maintain than elastic search and kibana so saved a ton on engineering bandwidth which would have otherwise been lost.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

Sentry, Elasticsearch, Azure Kubernetes Service (AKS)
It is great if you want something light for log collection, API and web app performance monitoring. Out of the box it can collect slow API traces and slow database logs. If you need to analyze larger logs, steer away. Support for golang is bleak and so is the trace analysis and collection for Node Js. Event loop blocks will also be just visible like an Application code lag without any specific mention.

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