Dashlane Password Manager vs. PingOne from Ping Identity

I think Dashlane is a great service for anyone who uses the internet. We need to create accounts on almost every website, and Dashlane helps generate secure passwords and store them safely, but easily accessible through its seamless browser extension. Any business or personal lifestyle can benefit from Dashlane when you go online

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Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].

• Reliable autofill on most websites
• Robust features in both the Admin and personal user sense
• Multiple convenient options for unlocking that don't require retyping the master pass on a regularly used and trusted device
• Extensive customization options in both the Admin panel and user settings

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• Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
• Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
• Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

• The mobile app works fine for quick access, but autofill across different apps can be inconsistent. Sometimes it doesn’t recognize the login field, which slows people down when they’re on the go.
• Occasionally the browser extension logs users out or doesn’t sync immediately with the desktop app, which causes frustration if someone just updated a password.

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• PingID has some limitations when used as the MFA for some LDAP implementations. You need to use it as a RADIUS password credential validator to solve for some of those limitations, which in turn causes challenges with our ephemeral cloud deployment model of PingFederate.
• The basic logon services within PingFederate are adequate and well-documented, but simple features like disabling user input after entering credentials would help with some of the additional customization required to support real world failure modes.
• PingCentral authorization models and configuration remain unpolished compared to other products, and now the features seem to be shifting toward onboarding PingAccess and PingDirectory over improving baseline administrative functionality/operations.

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It has served us very well until now and at the pricepoint it doesn't make us second guess our current relationship.

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Independently Invited by TrustRadius

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Dashlane is usable, but there are 2 key issues that annoy me. 1. The mobile app and the browser extension are not synced and i cannot find passwords in the app that are clearly in the extension. 2. The system doe snot make it easy to assign a password to a specific subdomain. I get hundreds of passwords that i have to go through any time i go to any subdomain on my main site because of the nature of my business. I need the option back to assign a password to only work with a specific subdomain (and all related paged on that subdomain) note: The search features have been annoying in the past. I just went to test them to verify my issues and found that notes inside of a password are finally searchable. This helps

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Ping's solutions are a powerful tool, but with that comes the need for skills to operate them. It's not easy for inexperienced engineers to run. From the end-user perspective, it is fully customizable and can be as seamless as you need.

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We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.

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Independently Invited by TrustRadius

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Really good customer support, we always receive what we need. Sometimes instead of [a] solution (which have to be developed) we are receiving [a] work around, which is helping ad hoc. Then after time [needed for support to] develop fix we are receiving full fix or we [are] just waiting for new version of the product where our "bugs" are fixed.

Dashlane’s customer support is often rated higher, providing more responsive and helpful assistance. LastPass has a slightly steeper learning curve than Dashlane, but it offers more flexibility with user permissions, which can benefit teams. Dashlane includes unlimited passkey support and a clean breach history, while LastPass is more accommodating for smaller teams.

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PingOne from Ping Identity is the clear winner here. I can say this because the cost of their service is very worth it, and their service offers more than their competitors. In addition to that, this software is still improving daily, which only means that there is still more to come, and their Developers are giving their fair share of service to keep their software the best.

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Independently Invited by TrustRadius

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• We constantly preach security, Dashlane Password Manager has provided us a means to improve our security posture
• Employees love the ease of use and the ability to keep all password in one place
• Employees feel more secure as they are able to use Dashlane Password Manager for personal protection as well

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Invited by the Vendor

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• The TCO for our deployment of Ping will be over a million dollars/year less to operate compared to the systems it replaces.
• Moving the organization to federated protocols allows greater flexibility in our cloud migration strategy and zero trust designs.
• Operating with federated protocols internally facilitates M&A and divestiture activities.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info