What users are saying about

Datadog vs xMatters

Datadog
101 Ratings
xMatters
10 Ratings

Datadog

101 Ratings
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Score 8.1 out of 100

Based on 101 reviews and ratings

xMatters

10 Ratings
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Score 8.8 out of 100

Based on 10 reviews and ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.

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Anonymous | TrustRadius Reviewer
Verified User
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xMatters

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming

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Geoffery Castro | TrustRadius Reviewer
Geoffery Castro
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts

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Anthony Zappala | TrustRadius Reviewer
Anthony Zappala
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xMatters

  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.

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Kevin Van Heusen | TrustRadius Reviewer
Kevin Van Heusen
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xMatters

  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

Datadog

Datadog 10.0
Based on 1 answer
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

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Anonymous | TrustRadius Reviewer
Verified User
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xMatters

xMatters 8.0
Based on 1 answer
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Datadog

Datadog 8.4
Based on 12 answers
Our experience working with their support found them to be helpful and quick to respond. Also, as many of their integrations are open source, improvements we desired could be tracked and even driven by us. Their documentation is excellent and makes integrating their tooling simple and makes standing up monitoring for new application a quick and painless process.

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Anonymous | TrustRadius Reviewer
Verified User
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xMatters

xMatters 9.8
Based on 7 answers
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company.They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Datadog

New Relic APM is a great application performance monitoring tool, but the agent was producing an increased load on our system compared to Datadog. Datadog also gives the flexibility of going outside of the boundaries of the application and looking at system performance as well, which can have a large impact on application performance.

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Stephen Groat | TrustRadius Reviewer
Stephen Groat
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xMatters

xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.

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Leslie Rowe, M.S., ITIL Certified | TrustRadius Reviewer
Leslie Rowe, M.S., ITIL Certified
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Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time

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Rajeshh Raghavan | TrustRadius Reviewer
Rajeshh Raghavan
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xMatters

  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.

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Geoffery Castro | TrustRadius Reviewer
Geoffery Castro
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Screenshots

xMatters

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Pricing Details

Datadog

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional

Datadog Editions & Modules

On-premise Edition
Infrastructure$15.001
Log Management$1.272
APM$31.003
  1. Per Host Per Month
  2. Per Million Log Events
  3. Per Host Per Month
SaaS Edition
Free$01
Standard$15/host2
EnterpriseCustom3
  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
Additional Pricing Details
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xMatters

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

xMatters Editions & Modules

Edition
FreeFree
Starter$92
Base$392
AdvancedContact for quote
  1. per user/per month
Additional Pricing Details
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