DCDial vs. Mattersight Behavioral Analytics (discontinued)
DCDial vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
DCDial | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DCDial | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | ||
Top Cons |
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DCDial | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DCDial | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 9.5 (3 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
DCDial | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | DCDial | Discontinued Products |
Pros | DCDial | Discontinued Products |
Cons | DCDial | Discontinued Products |
Likelihood to Renew | DCDial No answers on this topic | Discontinued Products |
Usability | DCDial No answers on this topic | Discontinued Products |
Reliability and Availability | DCDial No answers on this topic | Discontinued Products |
Performance | DCDial No answers on this topic | Discontinued Products |
Support Rating | DCDial | Discontinued Products |
In-Person Training | DCDial No answers on this topic | Discontinued Products |
Online Training | DCDial No answers on this topic | Discontinued Products |
Implementation Rating | DCDial No answers on this topic | Discontinued Products |
Alternatives Considered | DCDial | Discontinued Products |
Scalability | DCDial No answers on this topic | Discontinued Products |
Return on Investment | DCDial | Discontinued Products |
ScreenShots | DCDial Screenshots |