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Delinea Secret Server vs. IBM Verify vs. SAP Customer Data Solutions

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Delinea Secret Server

    Score7.2 out of 10
    N/ASecret Server (originally from Thycotic, now from Delinea since the 2021 Thycotic merger with Centrify) is an enterprise password management application, which is available with either a cloud-based or on-premise deployment which emphasizes fast deployment, scalability, and simplicity.N/A

    IBM Verify

    Score8.7 out of 10
    N/AIBM Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.

    $1.81

    per month per user

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional DetailsSample Pricing Breakdown (NOTE: for competitive pricing per contract, please consult with your IBM Security Account Rep) Users: 5,000 SSO* -- USD 1.71 per user per month MFA* -- USD 1.71 per user per month Adaptive Access* -- USD 1.71 per user per month Lifecycle and provisioning** -- USD 2.01 per user per month Identity analytics** -- USD 2.13 per user per month * Single sign-on (SSO), multifactor authentication (MFA) and adaptive access pricing based on total active monthly users per use case. Costs decrease if users are active less than once per month. ** Lifecycle and provisioning and identity analytics pricing based on total users per use case.
    More Pricing Information
    Community Pulse
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Considered Multiple Products
    Delinea (Centrify + Thycotic)
    No answer on this topic
    IBM
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    90%
    Would buy again
    47 Answers
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    91%
    Delivers good value for the price
    42 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    90%
    Happy with the feature set
    47 Answers
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    33 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    95%
    Implementation went as expected
    40 Answers
    93%
    Implementation went as expected
    39 Answers
    Features
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Identity Management
    Comparison of Identity Management features of Delinea Secret Server and IBM Verify and SAP Customer Data Solutions
    Feature
    Delinea Secret Server
    -
    Ratings
    IBM Verify
    9.3
    54 Ratings
    13% above category average
    SAP Customer Data Solutions
    -
    Ratings
    ID-Management Access Control00 Ratings8.949 Ratings00 Ratings
    ID Management Single-Sign On (SSO)00 Ratings9.351 Ratings00 Ratings
    Multi-Factor Authentication00 Ratings9.850 Ratings00 Ratings
    Password Management00 Ratings9.447 Ratings00 Ratings
    Account Provisioning and De-provisioning00 Ratings9.346 Ratings00 Ratings
    ID Management Workflow Automation00 Ratings9.349 Ratings00 Ratings
    ID Risk Management00 Ratings8.947 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of Delinea Secret Server and IBM Verify and SAP Customer Data Solutions
    Feature
    Delinea Secret Server
    -
    Ratings
    IBM Verify
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings00 Ratings8.024 Ratings
    Page load times00 Ratings00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Delinea Secret Server and IBM Verify and SAP Customer Data Solutions
    Feature
    Delinea Secret Server
    -
    Ratings
    IBM Verify
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings00 Ratings4.327 Ratings
    Website personalization00 Ratings00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Delinea Secret Server and IBM Verify and SAP Customer Data Solutions
    Feature
    Delinea Secret Server
    -
    Ratings
    IBM Verify
    -
    Ratings
    SAP Customer Data Solutions
    6.5
    29 Ratings
    23% below category average
    Account Scoring00 Ratings00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings00 Ratings8.928 Ratings
    Data Connectors00 Ratings00 Ratings4.329 Ratings
    Data Enhancement00 Ratings00 Ratings5.229 Ratings
    Data Ingestion00 Ratings00 Ratings6.129 Ratings
    Data Storage00 Ratings00 Ratings2.529 Ratings
    Data Visibility00 Ratings00 Ratings8.029 Ratings
    Event Data00 Ratings00 Ratings6.127 Ratings
    Identity Resolution00 Ratings00 Ratings8.927 Ratings
    Best Alternatives
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Small Businesses
    No answers on this topic
    JumpCloud
    Score9.3 out of 10
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    CyberArk Privileged Access Management
    Score8.5 out of 10
    OneLogin by One Identity
    Score9.4 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    BeyondTrust Endpoint Privilege Management
    Score10 out of 10
    RSA Access Manager (Discontinued)
    Score10 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Likelihood to Recommend
    8.0
    (9 ratings)
    8.9
    (53 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.5
    (10 ratings)
    Usability
    8.0
    (1 ratings)
    7.3
    (16 ratings)
    9.1
    (7 ratings)
    Availability
    -
    (0 ratings)
    7.7
    (20 ratings)
    9.0
    (57 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (7 ratings)
    Support Rating
    6.0
    (3 ratings)
    8.2
    (16 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (7 ratings)
    Configurability
    -
    (0 ratings)
    7.1
    (20 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (8 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    Delinea Secret ServerIBM VerifySAP Customer Data Solutions
    Likelihood to Recommend
    Delinea (Centrify + Thycotic)
    I would recommend Delinea to any organization or colleague, as I have used it to support our shared services model, as well as a dedicated model for people support to customers, for privileged access management. Delinea has provided us with effective methods for handling unnecessary login attempts to the customer infrastructure. Additionally, the connection thread is available in the audit trail for review, which is a valuable feature to have.
    Incentivized
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    IBM
    It is well-suited for managing different users and roles and assigning permissions based on their defined roles. It is well-suited when one needs to add extra layers of authentication for certain roles or users, create custom rules for some users, and so on.
    Incentivized
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    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Pros
    Delinea (Centrify + Thycotic)
    • Password Management: Its entire purpose, really. Secret Server stores passwords in an incredibly easy to use way. They can be organized in groups, they contain all the information about the site or system the password is used for (including URLs for websites), and even a notes field. You can set up specific policies for expirations and complexity, and Secret Server can even generate strong passwords for you. Using a password is simple, too, since you can just click a button to add it to your clipboard; you don't even have to unmask the password.
    • Security: The passwords are stored encrypted in a SQL database, and the application requires an authenticated login. This could be local, but we tie it into Active Directory. Each folder of passwords has groups assigned (in our case, again, AD, but you can make them local groups) with different permission levels, so we can compartmentalize passwords. Desktop technicians don't have access to network switch passwords, etc.
    • Easy Setup: It took me about an hour to get the server running, from spinning up the VM to importing our old password list. It took a little longer to organize the passwords into proper folders, and then assigning groups, but it was easy to do.
    • Personal Passwords: Each user also gets a personal folder, where they can keep their own, unshared passwords. This is nice for sites or systems with individualized logins (e.g., a firewall, VPN, etc.)
    • Favorites: Secret Server lets you tag passwords as "favorites" so you can easily find ones you use constantly. The search feature is nice, but this is nicer.
    Incentivized
    Read full review
    IBM
    • IBM Security Verify provides comprehensive identity and access management (IAM) capabilities.
    • IBM Security Verify provides multi-factor authentication (MFA) capabilities.
    • IBM Security Verify provides robust identity and access governance capabilities.
    • IBM Security Verify provides comprehensive auditing capabilities.
    • IBM Security Verify provides a comprehensive platform for managing and protecting privileged accounts.
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    Delinea (Centrify + Thycotic)
    • Personally I would prefer an app instead of a website.
    • Can be too many options. Sometimes I just want to add a secret quickly.
    • Can be slow to adopt until you get used to how it works.
    Incentivized
    Read full review
    IBM
    • The mobile app can be a bit buggy at times if it gets fixed it would be great.
    • UI seems a bit old compared to modern tools out there.
    • There is a bit of a learning curve; if the developers can make it more intuitive it would be awesome.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.
    Incentivized
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    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    Usability
    Delinea (Centrify + Thycotic)
    My rating is purely based on the configurational activities, as feature-wise delineation has all the features that are very beneficial for customers, though the implementation is a bit more manual work, which can be reduced with a low-code platform. Along with that, we can have a better UI to have intuitiveness and can manage the platform for shared customers in a better way. Overall, it is a very good tool for PAM.
    Incentivized
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    IBM
    While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.
    Incentivized
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    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    It has never let us down since its inception and installation. User credentials and secure access have always been guaranteed. Ironclad security (through single sign-on, MFA, etc.) has ensured that our user credential details are safe as is our information/data. The correct access is given to users, based on role-based access with segregation of duty and the principle of least privilege being deployed. The IBM support has also been first class and they have proactively resolved any minor issues we have encountered.
    Incentivized
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    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    Performance
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    No answers on this topic
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Delinea (Centrify + Thycotic)
    I actually haven't had to work with support. I have spoken to a colleague of mine who has worked with support and has been pleased.
    Incentivized
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    IBM
    The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.
    Incentivized
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    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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    Implementation Rating
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    No answers on this topic
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Delinea (Centrify + Thycotic)
    There were not very many solutions that provided the entire package of taking an account from creation and deactivating it when no longer needed, as well as providing the discovery of unknown service accounts. Other solutions like RoboForm and LastPass did not offer the ability to manage your service accounts and added layers of complication to ensure security.
    Incentivized
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    IBM
    We conducted a comparison study between IBM Verify and Okta as well as Duo Security before making our selection. IBM Verify emerged as the perfect fit because its superior capability to integrate with our current system environment surpassed competitor security solutions. IBM Verify demonstrated superior reliability through its enterprise-class scalability and fully transparent auditing mechanisms.
    Incentivized
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    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    Contract Terms and Pricing Model
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    The licensing terms were favourable due to their flexibility based on the size and purpose of implementation. The billing frequency is done on quarterly basis. The vendor team has enacted best user policies that gives the company the full control of this platform. It is cost-effective as compared to most security verification tools in the market.
    Incentivized
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    SAP
    No answers on this topic
    Scalability
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    No answers on this topic
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    Professional Services
    Delinea (Centrify + Thycotic)
    No answers on this topic
    IBM
    In the case of adjustments, we were often able to carry them out completely on our own and only used professional services for new requirements. Particularly in the case of access management, it is very positive that we usually needed IBM for a task in less than an hour and then developed the solution further on our own.
    Incentivized
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    SAP
    No answers on this topic
    Return on Investment
    Delinea (Centrify + Thycotic)
    • It has increased our security profile within our organization
    • it has made implementation of complex password policies easier to achieve
    • It has assisted with the hardening of the infrastructure by automatically proecting our service accounts and rotating passwords regularly
    Incentivized
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    IBM
    • Use of the software has enabled us to track access to our premises and systems, which has, in turn, reduced unauthorised access.
    • The software has enabled us to centralize identify and access management.
    • IBM Verify use in our organisation has reduced security risks by ensuring compliance, streamlining, and automating all critical identity management processes.
    Incentivized
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    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
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    ScreenShots

    IBM Verify Screenshots

    Screenshot of IBM Verify (for CIAM) - Privacy and ConsentScreenshot of IBM Verify - Custom Application TemplateScreenshot of IBM Verify - Select Application TypeScreenshot of IBM Verify - Privacy Policy

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform