What users are saying about
17 Ratings
17 Ratings
17 Ratings
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Score 7.4 out of 100
17 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Highrise
Customer data management / contact management
Demandforce
8.0
Highrise
Workflow management
Demandforce
9.0
Highrise
Territory management
Demandforce
7.0
Highrise
Opportunity management
Demandforce
8.0
Highrise
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Highrise
Contract management
Demandforce
7.0
Highrise
Quote & order management
Demandforce
7.0
Highrise
Interaction tracking
Demandforce
8.0
Highrise
Channel / partner relationship management
Demandforce
8.0
Highrise

Customer Service & Support

Demandforce
9.0
Highrise
Case management
Demandforce
9.0
Highrise
Call center management
Demandforce
9.0
Highrise
Help desk management
Demandforce
9.0
Highrise

Marketing Automation

Demandforce
8.7
Highrise
Lead management
Demandforce
9.0
Highrise
Email marketing
Demandforce
8.3
Highrise

CRM Project Management

Demandforce
9.0
Highrise
Task management
Demandforce
9.0
Highrise
Billing and invoicing management
Demandforce
9.0
Highrise
Reporting
Demandforce
9.0
Highrise

CRM Reporting & Analytics

Demandforce
9.0
Highrise
Forecasting
Demandforce
9.0
Highrise
Pipeline visualization
Demandforce
9.0
Highrise
Customizable reports
Demandforce
9.0
Highrise

Customization

Demandforce
9.0
Highrise
Custom fields
Demandforce
9.0
Highrise
Custom objects
Demandforce
9.0
Highrise
Scripting environment
Demandforce
9.0
Highrise
API for custom integration
Demandforce
9.0
Highrise

Security

Demandforce
9.0
Highrise
Single sign-on capability
Demandforce
9.0
Highrise
Role-based user permissions
Demandforce
9.0
Highrise

Social CRM

Demandforce
9.0
Highrise
Social data
Demandforce
9.0
Highrise
Social engagement
Demandforce
9.0
Highrise

Integrations with 3rd-party Software

Demandforce
9.0
Highrise
Marketing automation
Demandforce
9.0
Highrise
Compensation management
Demandforce
9.0
Highrise

Platform

Demandforce
9.0
Highrise
Mobile access
Demandforce
9.0
Highrise

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

Demandforce

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Highrise
9.0

Likelihood to Renew

Demandforce
9.0
Highrise
8.2

Usability

Demandforce
Highrise
9.0

Support Rating

Demandforce
Highrise
9.0

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