DemandTools vs. HPE 3PAR StoreServ

DemandTools is good for almost everything related to mass data manipulation. The only scenario I haven't tried using DemandTools and was recommended to use Data Loader for was inserting records while keeping the original created date. The issue was that we had a disconnection with an external messaging partner, and when the records were retrieved, a few days had passed since the original day of the incoming messages. To insert the messages while keeping the original created date, DataLoader was helpful. I am not sure how to do that in DemandTools. But again, for everything else, DemandTools is a lifesaver.

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HPE 3PAR StoreServ is a great storage device for both file and block-level storage needs. You can use it in place of SAN devices required by database servers. It provides an amazing compaction ratio and, hence, reduces overall storage footprint and cost. This is, however, slightly costly if your environment doesn't really see high transactions most of the time.

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• PowerGrid can review and make the updates simultaneously.
• Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
• BulkBackup [is] just one click, majority data got updated.
• Scenarios save a lot of time for similar working load.

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• We are using HP 3PAR storeServ 8200 for both our file level and block level storage.
• I really love the amazing compaction ratio provided by HP 3PAR. Some of our disks have compaction ratio above 25:1, which is super amazing. You can definitely look for around 75% reduction of storage footprints.
• It has a great user friendly web console "SSMC"(StoreServ Management Console). This is an additional bonus and can be used by even non-storage people like DBA and Network to take a look at storage performance.

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• I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
• Some features aren't user intuitive and it takes a while to learn.

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• The system requires a physical or virtual system to manage upgrades and patches and for call home features. Most other systems have this integrated into the array. Just another piece of infrastructure to manage.
• There are some system jobs that come pre-scheduled in the initial setup, but there is at least 1 job that should be added to this by default. When you delete storage, you also need to run a job to compact the CPG (a group where the luns all reside) to reclaim the previously used storage as free. This should be done by default at least monthly in the background.
• There are 2 different GUI front ends that can still be used. The older version (3 PAR management console) is being phased out (has been for 3 years).

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It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

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We are very satisfied with 3PAR performance and especially the IOPS (Input Output Per Second) is pretty amazing. It is easy to configure and doesn't require much knowledge of storage for Tier 1 support team.

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Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks

There has not been a time since I started 9 months ago that I've encountered any kind of downtime.

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DemandTools is a bit clunky and slow at times

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Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

With their phone home technology, we usually have a replacement part on its way by the time we wake up in the morning, or if the event occurs overnight. We have had great support when we had questions or events that required a call.

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The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.

I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.

Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.

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We still use NetApp storage enclosures at each plant for our routine file shares (CIFS) but I would love to swap them out for the HPE 3PARs as we use for our ERP app data. The 3PARS are simply faster and much better at near-instant replication. But even more importantly we can get the reporting that we need from the 3PAR within a few minutes, even custom reports. 3PARs are much easier to manage than NetApps in general and I think that the only place that they compete is in compaction.

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It's done everything we've needed it to do.

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• It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
• We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
• Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
• The return on investment isn't easily quantifiable but it is FELT in our department.

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• We grew unexpectedly, which forced us to buy a lot of expensive HP SSD's.
• We have never had any performance issues with this storage.