Desk.com (discontinued) vs. Helpjuice
Desk.com (discontinued) vs. Helpjuice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A |
Desk.com (discontinued) | Helpjuice | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Helpjuice | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | Helpjuice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Helpjuice | |
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Likelihood to Recommend | 8.2 (38 ratings) | 8.5 (3 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Helpjuice | |
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Likelihood to Recommend | Discontinued Products | Helpjuice |
Pros | Discontinued Products | Helpjuice |
Cons | Discontinued Products | Helpjuice |
Likelihood to Renew | Discontinued Products | Helpjuice No answers on this topic |
Usability | Discontinued Products | Helpjuice No answers on this topic |
Reliability and Availability | Discontinued Products | Helpjuice No answers on this topic |
Performance | Discontinued Products | Helpjuice No answers on this topic |
Support Rating | Discontinued Products | Helpjuice No answers on this topic |
Implementation Rating | Discontinued Products | Helpjuice No answers on this topic |
Alternatives Considered | Discontinued Products | Helpjuice |
Return on Investment | Discontinued Products | Helpjuice |
ScreenShots | Desk.com (discontinued) Screenshots | Helpjuice Screenshots |