DeskTime vs. When I Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskTime
Score 5.9 out of 10
N/A
DeskTime is an automatic time tracking software that tracks and analyzes employee productivity, and is a project from DeskTime.com of the Draugiem Group of companies and tech startups in Latvia.
$7
per month per user
When I Work
Score 8.9 out of 10
N/A
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
$2.50
per month per user
Pricing
DeskTimeWhen I Work
Editions & Modules
Pro
$7
per month per user
Premium
$10
per month per user
Enterprise
$20
per month per user
Essentials
$2.50
per month per user
Essentials + Attendance
$4
per month per user
Pro
$5
per month per user
Pro + Attendance
$7
per month per user
Premium
$8
per month per user
Premium + Attendance
$10
per month per user
Offerings
Pricing Offerings
DeskTimeWhen I Work
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details1 month free for annual pricing.
More Pricing Information
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All AlternativesView all alternativesView all alternatives
User Ratings
DeskTimeWhen I Work
Likelihood to Recommend
9.5
(3 ratings)
9.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(19 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
DeskTimeWhen I Work
Likelihood to Recommend
DeskTime
When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.
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When I Work
I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
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Pros
DeskTime
  • Personal time management
  • Customer Service
  • Easy to use UI
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When I Work
  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
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Cons
DeskTime
  • App resources usage - it's lagging sometimes
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When I Work
  • You cannot view inactive employees on the app.
  • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
  • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
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Likelihood to Renew
DeskTime
No answers on this topic
When I Work
It's a powerful tool for employee management and intuitive to use.
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Usability
DeskTime
No answers on this topic
When I Work
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
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Support Rating
DeskTime
No answers on this topic
When I Work
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
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Implementation Rating
DeskTime
No answers on this topic
When I Work
Make certain your team knows how to turn off alerts and utilise the system.
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Alternatives Considered
DeskTime
Desktime is the first time management software I have used.
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When I Work
When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
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Return on Investment
DeskTime
  • Increased awareness of own time management
  • Better understanding of ticket time predictions vs reality
  • Easier observation of team's out of office status
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When I Work
  • Has cut down on the time I spend scheduling.
  • Makes estimating payroll simple.
  • Is convenient for staff to use because they can utilize it on their own device.
  • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
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ScreenShots

DeskTime Screenshots

Screenshot of Screenshot of