Remote Desktop Manager vs. ServiceMax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Remote Desktop Manager
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
$299.99
per year
ServiceMax
Score 4.9 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Pricing
Remote Desktop ManagerServiceMax
Editions & Modules
Single User
$299.99
per year
Enterprise
$9999.99
per year
Platinum
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
Subscription
$100.00
per month
Offerings
Pricing Offerings
Remote Desktop ManagerServiceMax
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Remote Desktop ManagerServiceMax
Top Pros
Top Cons
Features
Remote Desktop ManagerServiceMax
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Manager
8.1
44 Ratings
2% below category average
ServiceMax
-
Ratings
Screen sharing7.823 Ratings00 Ratings
File transfer7.829 Ratings00 Ratings
Secure remote access with Smart Card authentication9.116 Ratings00 Ratings
Access to sleeping/powered-off computers8.75 Ratings00 Ratings
Over-the-Internet remote session8.238 Ratings00 Ratings
Initiate remote control from mobile8.222 Ratings00 Ratings
Remote management of servers & workstations8.042 Ratings00 Ratings
Remote Active Directory® management7.818 Ratings00 Ratings
Centralized management dashboard8.435 Ratings00 Ratings
Session record8.918 Ratings00 Ratings
Annotations9.025 Ratings00 Ratings
Monitoring and Alerts5.814 Ratings00 Ratings
Multi-platform remote control8.135 Ratings00 Ratings
Best Alternatives
Remote Desktop ManagerServiceMax
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
Apple Remote Desktop
Apple Remote Desktop
Score 8.7 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Remote Desktop ManagerServiceMax
Likelihood to Recommend
8.1
(44 ratings)
1.0
(4 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(14 ratings)
8.0
(2 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Remote Desktop ManagerServiceMax
Likelihood to Recommend
Devolutions
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Read full review
ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
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Pros
Devolutions
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Read full review
ServiceMax
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
Read full review
Cons
Devolutions
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
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ServiceMax
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
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Likelihood to Renew
Devolutions
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
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ServiceMax
No answers on this topic
Usability
Devolutions
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
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ServiceMax
No answers on this topic
Support Rating
Devolutions
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
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ServiceMax
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Implementation Rating
Devolutions
The implementation was completely successful. We had no issues!
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ServiceMax
No answers on this topic
Alternatives Considered
Devolutions
  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
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ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Return on Investment
Devolutions
  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
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ServiceMax
  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
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ScreenShots

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair