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Remote Desktop Manager vs. SolarWinds Server & Application Monitor

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    SolarWinds Server & Application Monitor

    Score7.7 out of 10
    N/ASolarWinds Server & Application Monitor (SAM) delivers application and server monitoring capabilities. SAM allows for self-service for easy setup, 1200+ monitoring templates, and customization options, as well as integrate with other SolarWinds products.N/A
    Pricing
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—SAM pricing starts at $2,995.
    More Pricing Information
    Community Pulse
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Considered Both Products
    Devolutions
    No answer on this topic
    SolarWinds
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    24 Answers
    97%
    Would buy again
    37 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    23 Answers
    97%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    24 Answers
    95%
    Happy with the feature set
    36 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    15 Answers
    97%
    Lived up to sales and marketing promises
    30 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    21 Answers
    91%
    Implementation went as expected
    32 Answers
    Features
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and SolarWinds Server & Application Monitor
    Feature
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    SolarWinds Server & Application Monitor
    -
    Ratings
    Screen sharing10.026 Ratings00 Ratings
    File transfer9.836 Ratings00 Ratings
    Instant message9.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.819 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings00 Ratings
    Over-the-Internet remote session9.246 Ratings00 Ratings
    Initiate remote control from mobile7.427 Ratings00 Ratings
    Remote management of servers & workstations10.051 Ratings00 Ratings
    Remote Active Directory® management8.324 Ratings00 Ratings
    Centralized management dashboard9.843 Ratings00 Ratings
    Session record9.323 Ratings00 Ratings
    Annotations10.026 Ratings00 Ratings
    Monitoring and Alerts8.018 Ratings00 Ratings
    Multi-platform remote control9.843 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of Remote Desktop Manager and SolarWinds Server & Application Monitor
    Feature
    Remote Desktop Manager
    -
    Ratings
    SolarWinds Server & Application Monitor
    7.1
    281 Ratings
    10% below category average
    Application monitoring00 Ratings7.0271 Ratings
    Database monitoring00 Ratings7.6235 Ratings
    Threshold alerts00 Ratings7.5276 Ratings
    Predictive capabilities00 Ratings6.6220 Ratings
    Application performance management console00 Ratings7.4244 Ratings
    Collaboration tools00 Ratings6.6152 Ratings
    Out-of-the box templates to monitor applications00 Ratings7.0261 Ratings
    Application dependency mapping and thresholding00 Ratings6.0221 Ratings
    Virtualization monitoring00 Ratings7.6239 Ratings
    Server availability and performance monitoring00 Ratings7.6274 Ratings
    Server usage monitoring and capacity forecasting00 Ratings7.4255 Ratings
    IT Asset Discovery00 Ratings6.3203 Ratings
    Best Alternatives
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Splashtop
    Score9.1 out of 10
    SolarWinds AppOptics
    Score7.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    Splunk AppDynamics
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Likelihood to Recommend
    9.6
    (54 ratings)
    8.8
    (282 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    8.9
    (10 ratings)
    Usability
    9.7
    (12 ratings)
    8.8
    (33 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (3 ratings)
    Support Rating
    9.0
    (7 ratings)
    9.0
    (21 ratings)
    Online Training
    -
    (0 ratings)
    4.5
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    4.5
    (3 ratings)
    Configurability
    -
    (0 ratings)
    1.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    4.5
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.5
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    4.5
    (2 ratings)
    User Testimonials
    Remote Desktop ManagerSolarWinds Server & Application Monitor
    Likelihood to Recommend
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    SolarWinds
    It is a well-suited software for monitoring and surveillance of your deployed nodes. The error-readability and filter options for filtering out logs and errors could be improved. But overall, it has a good UI design, is user-friendly, and is very easy to learn and access for new users.
    Incentivized
    Read full review
    Pros
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    SolarWinds
    • Monitor Azure Cloud Severs- We use SolarWinds SAM to monitor Active Directory and DNS on Several DCs published on Azure Cloud.
    • Monitor Hyper V and VMware - SolarWinds SAM monitors applications on both Hyper V and VMware, while also monitoring the physical host machines.
    • It also helps us monitor Warranty expiration for physical servers.
    Incentivized
    Read full review
    Cons
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    SolarWinds
    • Custom application monitors can be a little tricky to configure.
    • Logic in custom alerts can be a little hard to follow and figure out.
    • Inability to monitor certificates on custom applications or SQL Server.
    • Can be a little slow at times with on-prem SQL server.
    Incentivized
    Read full review
    Likelihood to Renew
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    SolarWinds
    We are heavily invested in Solarwinds products for a reason. They are generally easy to setup and run with, requiring only some interfacing with support or help articles on rare occasions. They do what we bought them to do and we can't ask for more.
    Incentivized
    Read full review
    Usability
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    SolarWinds
    SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
    Incentivized
    Read full review
    Reliability and Availability
    Devolutions
    No answers on this topic
    SolarWinds
    The tool works and monitors items 24x7, it only requires maintenance a little more frequently due to security fixes in the Windows operating system.
    Incentivized
    Read full review
    Performance
    Devolutions
    No answers on this topic
    SolarWinds
    The graphical interface and the performance of the database leave a little to be desired, they could be better explored.Some functionality and screens do not work well depending on the browser used. The integrations never had any problems or caused crashes in other systems.
    Incentivized
    Read full review
    Support Rating
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    SolarWinds
    I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.
    Incentivized
    Read full review
    Online Training
    Devolutions
    No answers on this topic
    SolarWinds
    It was sufficient to read their documentation and watch videos.
    Incentivized
    Read full review
    Implementation Rating
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    SolarWinds
    Make sure SNMP and WMI are configured ahead of time
    Incentivized
    Read full review
    Alternatives Considered
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    SolarWinds
    Nagios requires far more manual work to configure than SolarWinds does, though that also encourages customization and perfect-fit solutions. Nagios also requires far, far fewer resources to run than SolarWinds: SolarWinds wants great gobs of memory and disk, while Nagios is refreshingly humble. Nagios starts working from the first minute, too, whereas SolarWinds needs lots of set-up time.
    Incentivized
    Read full review
    Scalability
    Devolutions
    No answers on this topic
    SolarWinds
    It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up
    Incentivized
    Read full review
    Return on Investment
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    SolarWinds
    • Ability to sunset multiple legacy monitoring platforms.
    • A single pane of glass across global locations (Enterprise Operations Console) simplifies monitoring for junior staff.
    • A single toolset allows staff from across the global environment to share knowledge and quickly set up/modify monitoring.
    Incentivized
    Read full review
    ScreenShots

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.

    SolarWinds Server & Application Monitor Screenshots

    Screenshot of Multi-vendor application performance monitoringScreenshot of Multi-vendor server monitoringScreenshot of Application dependency mapping with AppStack™ dashboardScreenshot of Microsoft Exchange performance monitoring with AppInsight™ templateScreenshot of Microsoft IIS performance monitoring with AppInsight™ templateScreenshot of Server hardware health monitoring