Dialpad Talk vs Fuze

• Dialpad's app is easy to use and helps convert a laptop or desktop PC to a phone
• The Voice Intelligence (transcription) feature is unique at this price & comes in handy
• The G-Suite sync allows us to see events, emails & Google Drive shared files while looking at a contact & their call history
• You can choose what number (e.g. 'main' or 'direct') that you call out or text from
• Web meeting/conferencing is built-in
• When ever you plug in a headset (or unplug one) it asks before changing to this mic source
• You can easily add a 3rd caller to a call when using a computer / softphone

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• Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
• Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
• Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.

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• Notifications- We would like to have more control on external devices about how notifications can be prioritized.
• Groups- We would like to have more tools when creating groups of agents in Dialpad (tools that allow us to personalize it).
• Moments- We would like to have more control about what Dialpad identifies as a "moment" during a call, so we can adjust few of them.

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• Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
• We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
• The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.

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• Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
• Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.

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• We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
• This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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