Likelihood to Recommend Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Read full review Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
Read full review Pros Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention. The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world. Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform. Read full review Registering a domain - I've found their site to be the easiest to navigate Website builder - their website builder is user friendly Email hosting - easy to set up and use, wether in an email app or online email. Wordpress hosting - I have multiple wordpress sites I use under one account Their customer service is always very helpful and easy to contact. Read full review Cons Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time. They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time. Read full review Support agents are woefully undertrained, even in knowledge of their own products. Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue. There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures. Read full review Likelihood to Renew N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Read full review We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
Read full review Usability Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
Read full review Support Rating I think a lot of companies can learn from GoDaddy's support team. I have found:
Chat or phone support is almost always available. Their agents are friendly and helpful. Their agents seem to care and be knowledgeable about a wide range of issues. I rarely have to escalate my problem to get the support that I need. If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem. page V CEO (Chief Executive Officer)
Read full review Alternatives Considered We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Read full review We use
Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
Read full review Return on Investment Definitely positive impact in local markets Positive impact in email marketing Some positive experience with tailoring it for our business objectives Read full review GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit. Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance. Read full review ScreenShots