DigitalGenius vs. Hootsuite
DigitalGenius vs. Hootsuite
Product | Rating | Most Used By | Product Summary | Starting Price |
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DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Hootsuite | N/A | Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from… | $99 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | *Prices displayed in USD, based on annual billing, but do not include applicable taxes. Free - 1 user / 2 social accounts Professional @ $99/month - 1 user / 10 social accounts Team @ $249/month - 3 users / 20 social accounts Business - starting @ $739/month - 5 users / 35 social accounts Enterprise - contact for pricing, unlimited users / 50+ social accounts | ||||||||||||||
More Pricing Information |
DigitalGenius | Hootsuite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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DigitalGenius | Hootsuite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Publer Score 9.7 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Hootsuite | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (426 ratings) |
Likelihood to Renew | - (0 ratings) | 9.2 (89 ratings) |
Usability | - (0 ratings) | 8.2 (65 ratings) |
Availability | - (0 ratings) | 9.5 (21 ratings) |
Performance | - (0 ratings) | 9.5 (19 ratings) |
Support Rating | - (0 ratings) | 7.3 (263 ratings) |
In-Person Training | - (0 ratings) | 6.0 (1 ratings) |
Online Training | - (0 ratings) | 9.0 (17 ratings) |
Implementation Rating | - (0 ratings) | 8.1 (39 ratings) |
Configurability | - (0 ratings) | 7.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.3 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.5 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (18 ratings) |
DigitalGenius | Hootsuite | |
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Likelihood to Recommend | DigitalGenius No answers on this topic | Hootsuite |
Pros | DigitalGenius No answers on this topic | Hootsuite |
Cons | DigitalGenius No answers on this topic | Hootsuite |
Likelihood to Renew | DigitalGenius No answers on this topic | Hootsuite |
Usability | DigitalGenius No answers on this topic | Hootsuite |
Reliability and Availability | DigitalGenius No answers on this topic | Hootsuite |
Performance | DigitalGenius No answers on this topic | Hootsuite |
Support Rating | DigitalGenius No answers on this topic | Hootsuite |
In-Person Training | DigitalGenius No answers on this topic | Hootsuite |
Online Training | DigitalGenius No answers on this topic | Hootsuite |
Implementation Rating | DigitalGenius No answers on this topic | Hootsuite |
Alternatives Considered | DigitalGenius No answers on this topic | Hootsuite |
Scalability | DigitalGenius No answers on this topic | Hootsuite |
Return on Investment | DigitalGenius No answers on this topic | Hootsuite |
ScreenShots | DigitalGenius Screenshots | Hootsuite Screenshots |