What users are saying about
2 Ratings
84 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Dixa

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.
Kevin Tucker | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Julliana Reyes | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dixa
8.8
Grasshopper
9.6
Multi-level Interactive Voice Response (IVR)
Dixa
10.0
Grasshopper
9.8
User templates
Dixa
7.0
Grasshopper
9.9
Call reports
Dixa
8.0
Grasshopper
9.5
Directory of employee names
Dixa
10.0
Grasshopper
9.4
Hosted PBX
Dixa
Grasshopper
9.5

Call Management

Dixa
9.6
Grasshopper
9.4
Answering rules
Dixa
10.0
Grasshopper
9.3
Call recording
Dixa
10.0
Grasshopper
9.0
Call park
Dixa
9.0
Grasshopper
9.5
Call screening
Dixa
9.0
Grasshopper
9.9
Message alerts
Dixa
10.0
Grasshopper
9.3

VoIP system collaboration

Dixa
Grasshopper
8.0
Video conferencing
Dixa
Grasshopper
7.9
Audio conferencing
Dixa
Grasshopper
7.7
Video screen sharing
Dixa
Grasshopper
8.2
Instant messaging
Dixa
Grasshopper
8.2

Mobile apps

Dixa
Grasshopper
9.0
Mobile app for iOS
Dixa
Grasshopper
9.0
Mobile app for Android
Dixa
Grasshopper
9.0

Pros

Dixa

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
Kevin Tucker | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

Dixa

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Kevin Tucker | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Usability

Dixa

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

Dixa

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 8.5
Based on 43 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

Alternatives Considered

Dixa

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
Kevin Tucker | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

Dixa

  • Improved consumer experience
  • Improved channel partner experience
  • Agent productivity and lower stress
Kevin Tucker | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

Pricing Details

Dixa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dixa Editions & Modules

Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dixa
9.0
Grasshopper
8.0

Usability

Dixa
Grasshopper
6.0

Support Rating

Dixa
Grasshopper
8.5

Add comparison