What users are saying about
4 Ratings
4 Ratings
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Score 8 out of 100
44 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

DocLink

DocLink is a very effective program for processing and maintaining files. It allows the user to scan invoices and documents into the program and move each file throughout the enterprise as necessary for review, approval, notification, etc. It eliminates the need to spend countless hours manually filing paper documents, reduces the need for filing cabinets, reduces issues with missing or misfiled documents, and creates a much more organized and efficient system.
Pamela Dalton | TrustRadius Reviewer

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocLink
OnBase by Hyland
9.1
Content capture & imaging
DocLink
OnBase by Hyland
8.7
File sync, storage & archiving
DocLink
OnBase by Hyland
9.4
Document management
DocLink
OnBase by Hyland
9.5
Records management
DocLink
OnBase by Hyland
9.6
Content search & retrieval
DocLink
OnBase by Hyland
9.0
Enterprise content collaboration
DocLink
OnBase by Hyland
9.1
Content publishing & creation
DocLink
OnBase by Hyland
8.7
Security, risk management & information governance
DocLink
OnBase by Hyland
9.2
Contract lifecycle management
DocLink
OnBase by Hyland
9.1
Automated workflows
DocLink
OnBase by Hyland
9.0
Artificial intelligence
DocLink
OnBase by Hyland
10.0
Mobile support
DocLink
OnBase by Hyland
8.3
Integration
DocLink
OnBase by Hyland
9.1

Pros

DocLink

  • Archives documents - all your documents in one place that you can retrieve as they were printed.
  • Emails documents - printing and emailing in one easy step, just print to the DocLink queue and DocLink reads the email address and sends it.
  • Faxes documents - so your recipient does use email? You can set the document to fax if email is not available.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Cons

DocLink

  • Document workflow can be confusing as it is all a workflow chart. Bigger worksflows get hard to follow in the flow chart. One solution we use is to break the workflow into smaller parts that all work together.
  • AD connections can be tricky to set up.
  • Customization is great but it would be nice to push the same customization to all users of a certain group and then lock it down.
Renae Clary | TrustRadius Reviewer

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.4
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

DocLink

DocLink 9.0
Based on 1 answer
DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
Pamela Dalton | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
Great product with so many options for integration and performance
Anonymous | TrustRadius Reviewer

Performance

DocLink

DocLink 8.0
Based on 1 answer
DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
Pamela Dalton | TrustRadius Reviewer

OnBase by Hyland

No score
No answers yet
No answers on this topic

Support Rating

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.2
Based on 5 answers
When OnBase was designing our approval workflow solution, they were very accommodating in terms of customizations that we asked for. However, there have been several minor bugs that have arisen since our implementation, and OnBase has not been very helpful in resolving them. One strange example is that when an approver types a message in OnBase that will be sent to the requester, the email that the requester receives must appear in all caps, all lower case, or with each word capitalized. OnBase said it could not deliver these messages as typed. We had to choose one of the three options I just described.
Anonymous | TrustRadius Reviewer

Implementation Rating

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DocLink

Document sender u can only send one at a time, doclink sends mass emails all at once and can archive all your documents, making it a complete solution.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

I would say I like this system better for the housing of secure type documents as it is super safe and has security measures attached on saving and printing, and some documents are super confidential and this software allows that use better than other software I've used. I loved using OnBase at my company.
Erica Terry | TrustRadius Reviewer

Return on Investment

DocLink

  • Saved time with workflow routing
  • Saved time and expense by storing all documents in one location
Renae Clary | TrustRadius Reviewer

OnBase by Hyland

  • OnBase saves time by cutting down on document management efforts. Employees can quickly locate needed documents.
  • The added document security provided by OnBase is difficult to measure but is real.
  • Moving documents from local or network drives does require additional time but the effort is fairly minimal.
Anonymous | TrustRadius Reviewer

Pricing Details

DocLink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DocLink
8.0
OnBase by Hyland
8.6

Likelihood to Renew

DocLink
OnBase by Hyland
9.4

Usability

DocLink
9.0
OnBase by Hyland
10.0

Performance

DocLink
8.0
OnBase by Hyland

Support Rating

DocLink
OnBase by Hyland
9.2

Implementation Rating

DocLink
OnBase by Hyland
10.0

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