What users are saying about
4 Ratings
4 Ratings
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Score 8 out of 101
38 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

DocLink

DocLink is a very effective program for processing and maintaining files. It allows the user to scan invoices and documents into the program and move each file throughout the enterprise as necessary for review, approval, notification, etc. It eliminates the need to spend countless hours manually filing paper documents, reduces the need for filing cabinets, reduces issues with missing or misfiled documents, and creates a much more organized and efficient system.
Pamela Dalton profile photo

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
No photo available

Feature Rating Comparison

Enterprise Content Management

DocLink
OnBase by Hyland
9.0
Content capture & imaging
DocLink
OnBase by Hyland
8.5
File sync, storage & archiving
DocLink
OnBase by Hyland
9.3
Document management
DocLink
OnBase by Hyland
9.5
Records management
DocLink
OnBase by Hyland
9.5
Content search & retrieval
DocLink
OnBase by Hyland
8.9
Enterprise content collaboration
DocLink
OnBase by Hyland
8.7
Content publishing & creation
DocLink
OnBase by Hyland
8.5
Security, risk management & information governance
DocLink
OnBase by Hyland
8.8
Contract lifecycle management
DocLink
OnBase by Hyland
8.7
Automated workflows
DocLink
OnBase by Hyland
9.8
Artificial intelligence
DocLink
OnBase by Hyland
10.0
Mobile support
DocLink
OnBase by Hyland
8.3
Integration
DocLink
OnBase by Hyland
9.2

Pros

DocLink

  • Maintains all scanned and processed documents since we converted from paper files. 13 years and counting for our company.
  • Able to create custom folders or "workflows" with specific permissions.
  • Able to quickly search using a wide variety of search parameters.
  • Allows the user to make notations, highlights, and digital stamps for future reference.
  • Allows the user to scan or drag and drop documents into the program and will convert to the acceptable format (ie: PDF will convert to TIF).
Pamela Dalton profile photo

OnBase by Hyland

  • Integration with third party applications is amazing. Being able to get documents and information through email, folder importing, mainframe screens, other applications, and xml/csv streams was simple, powerful, and effective.
  • The Application Enabler utility is one of the best I've seen which allows integration with 3rd party applications to easily pull up and locate related information within an Onbase system.
  • The administration of the platform is simple and with minimal training can be maintained by a regular system administrator.
No photo available

Cons

DocLink

  • Search parameters are limited. I would love to be able to enter one value and the program pull in all items containing that value (ie: wildcard search).
  • The workflow creation module is complicated. There are so many steps, and if a step is overlooked during creation, the process does not function properly.
  • It is challenging to delete workflows once a history for a specific workflow has been established.
  • The services monitoring system is confusing for the average, non-technical user.
Pamela Dalton profile photo

OnBase by Hyland

  • Need to reduce costs for smaller organizations, even with OnBase SaaS
  • Possibly easier open API for smaller business system integration
Robert Weist profile photo

Likelihood to Renew

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 2 answers
Onbase is a multifunctional application that can integrate with nearly anything.
No photo available

Usability

DocLink

DocLink 9.0
Based on 1 answer
DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
Pamela Dalton profile photo

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
Great product with so many options for integration and performance
No photo available

Performance

DocLink

DocLink 8.0
Based on 1 answer
DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
Pamela Dalton profile photo

OnBase by Hyland

No score
No answers yet
No answers on this topic

Support

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
We have a hyland staff member on hand to discuss immediate issues and get them resolved.
No photo available

Implementation

DocLink

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
No photo available

Alternatives Considered

DocLink

DocLink is the 1st digital filing system that we've used. Prior to DocLink, we were manually filing invoices, capital expenditure requests, purchase orders, and contracts, and then manually boxing these files every year and shipping them to a 3rd party secure document storage company. This process was very time consuming, very disorganized, and quite cost prohibitive. DocLink has allowed our AP and Accounting teams to be much more involved with document management, creating a greater sense of ownership in their positions and a much more productive work environment.
Pamela Dalton profile photo

OnBase by Hyland

Much more efficient, fast and easy-to-use
Robert Weist profile photo

Return on Investment

DocLink

  • Less time to email documents, means more time to work on other tasks
  • Mass sending no delays - queue all your invoices to send at once and DocLink will parse them out and send them
  • Document retention is required for an FDA facility, DocLink scan index the files and make them available for quality control
No photo available

OnBase by Hyland

  • I am not involved in the "cost" side of the product, however, I would say that some cost is definitely wasted on the time it takes to fix the integration errors and problems associated with the program crashing.
Evan Hancock profile photo

Pricing Details

DocLink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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