What users are saying about
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Top Rated
424 Ratings
24 Ratings

DocuSign

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Top Rated
424 Ratings
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Score 8.8 out of 100
24 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

IBM FileNet

FileNet Content Manager is well suited for content management of documents. We use it for documents that are required to be stored but less likely to be regularly accessed and generally don't make any changes to it. I feel that if we had to tamper under the hood more that it would be a less useful tool.
Ben Williams | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocuSign
IBM FileNet
7.4
Content capture & imaging
DocuSign
IBM FileNet
5.9
File sync, storage & archiving
DocuSign
IBM FileNet
8.5
Document management
DocuSign
IBM FileNet
7.7
Records management
DocuSign
IBM FileNet
8.5
Content search & retrieval
DocuSign
IBM FileNet
8.6
Enterprise content collaboration
DocuSign
IBM FileNet
8.0
Content publishing & creation
DocuSign
IBM FileNet
6.1
Security, risk management & information governance
DocuSign
IBM FileNet
8.5
Contract lifecycle management
DocuSign
IBM FileNet
7.8
Automated workflows
DocuSign
IBM FileNet
7.3
Artificial intelligence
DocuSign
IBM FileNet
6.0
Integration
DocuSign
IBM FileNet
5.9

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

IBM FileNet

  • Organize content
  • Digitize Content
  • Makes it easy to find the content
Anonymous | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

IBM FileNet

  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

IBM FileNet

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

IBM FileNet

No score
No answers yet
No answers on this topic

Support Rating

DocuSign

DocuSign 8.9
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

IBM FileNet

IBM FileNet 6.0
Based on 1 answer
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.5
Based on 10 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

IBM FileNet

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

IBM FileNet

Well we have heard of other competitive products like share point, open text, PEGA but we rely on IBM FileNet content manager because of its robust scalability it provides for business/users.
Anonymous | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

IBM FileNet

  • Better Compliance
  • Better Control
  • Reduced time
Anonymous | TrustRadius Reviewer

Screenshots

IBM FileNet

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

DocuSign
9.2
IBM FileNet
6.9

Likelihood to Renew

DocuSign
10.0
IBM FileNet

Usability

DocuSign
8.8
IBM FileNet

Reliability and Availability

DocuSign
10.0
IBM FileNet

Performance

DocuSign
9.0
IBM FileNet

Support Rating

DocuSign
8.9
IBM FileNet
6.0

Implementation Rating

DocuSign
9.5
IBM FileNet

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