What users are saying about
DocuSign
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Top Rated
718 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 718 reviews and ratings
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 55 reviews and ratings
Attribute Ratings
- DocuSign is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
- Nitro Productivity Suite is rated higher in 1 area: Support Rating
Likelihood to Recommend

7.7
DocuSign
77%
147 Ratings
7.4
Nitro Productivity Suite
74%
13 Ratings
Likelihood to Renew

7.1
DocuSign
71%
12 Ratings
Nitro Productivity Suite
N/A
0 Ratings
Usability

10.0
DocuSign
100%
10 Ratings
8.0
Nitro Productivity Suite
80%
1 Rating
Availability

10.0
DocuSign
100%
5 Ratings
Nitro Productivity Suite
N/A
0 Ratings
Performance

10.0
DocuSign
100%
3 Ratings
8.0
Nitro Productivity Suite
80%
2 Ratings
Support Rating

9.2
DocuSign
92%
93 Ratings
9.4
Nitro Productivity Suite
94%
5 Ratings
Online Training

10.0
DocuSign
100%
1 Rating
Nitro Productivity Suite
N/A
0 Ratings
Implementation Rating

10.0
DocuSign
100%
13 Ratings
Nitro Productivity Suite
N/A
0 Ratings
Product Scalability

10.0
DocuSign
100%
1 Rating
Nitro Productivity Suite
N/A
0 Ratings
Likelihood to Recommend
DocuSign
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.

Verified User
Employee in Human Resources
Banking Company, 51-200 employeesNitro Productivity Suite
Nitro is well suited for the common tasks we use like include viewing and editing. The redaction tool is very useful when sharing documents with sensitive information. The downfall is we still must use Adobe Acrobat on occasion. Some PDFs will not open, view, or print properly in Nitro.
President
United SAR, Inc.Wholesale, 1-10 employees
Pros
DocuSign
- Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
- Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
- Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
- The recipient can save the document after signing, so they too have their own electronic copy for their records
Special Education Teacher
Foothills Education Charter High SchoolEducation Management, 501-1000 employees
Nitro Productivity Suite
- Ability to combine files SEAMLESSLY and order them around as necessary (so underrated)
- Signing not only for yourself but for others. Helpful for those who have been granted the authority to sign for VPs and directors
- Much easier to use than some other PDF viewing services
Associate, Project Operations
Palladium: Make It PossibleManagement Consulting, 1001-5000 employees
Cons
DocuSign
- Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
- Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
- It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesNitro Productivity Suite
- The font choices could be better and more robust.
- Sometimes converting PDF documents to MS Word has formatting problems, like with some tables.
- Converting MS Word to PDF can be slow sometimes, meaning it is faster to save the MS Word document as a PDF than selecting the file for conversion using the Nitro PDF convert option.
IT Operations Lead
Providence Technology Group, Inc.Information Technology & Services, 11-50 employees
Pricing Details
DocuSign
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
DocuSign Editions & Modules
Edition
Personal | $151 |
---|---|
Standard | $401 |
Business Pro | $601 |
Advanced Solutions | Custom Pricing |
Real Starter | $153 |
DocuSign for Realtors | $353 |
- per month
- none
- per month
Additional Pricing Details
—Nitro Productivity Suite
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Nitro Productivity Suite Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
DocuSign
DocuSign 7.1
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Director of Human Resources
Sun World International, LLC.Food & Beverages, 10,001+ employees
Nitro Productivity Suite
No score
No answers yet
No answers on this topic
Usability
DocuSign
DocuSign 10.0
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.

Verified User
Executive in Corporate
Internet Company, 11-50 employeesNitro Productivity Suite
Nitro Productivity Suite 8.0
Based on 1 answer
It's quick and easy to use for all users.

Verified User
Manager in Sales
Human Resources Company, 1-10 employeesReliability and Availability
DocuSign
DocuSign 10.0
Based on 5 answers
It does not go down. I have had zero issues with DocuSign, approaching 4 years.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesNitro Productivity Suite
No score
No answers yet
No answers on this topic
Performance
DocuSign
DocuSign 10.0
Based on 3 answers
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesNitro Productivity Suite
Nitro Productivity Suite 8.0
Based on 2 answers
It works as advertised.

Verified User
Manager in Sales
Human Resources Company, 1-10 employeesSupport Rating
DocuSign
DocuSign 9.2
Based on 93 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Enterprise Development Manager
Guaranteed RateFinancial Services, 1001-5000 employees
Nitro Productivity Suite
Nitro Productivity Suite 9.4
Based on 5 answers
Nitro checks all the boxes for what we need. It is fairly priced, it allows us to read and edit PDF documents, convert PDF to MS Word and convert MS Word to PDF. It allows us to combine multiple files and do all the post processing like adding page numbers and adding headers and footers
IT Operations Lead
Providence Technology Group, Inc.Information Technology & Services, 11-50 employees
Online Training
DocuSign
DocuSign 10.0
Based on 1 answer
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesNitro Productivity Suite
No score
No answers yet
No answers on this topic
Implementation Rating
DocuSign
DocuSign 10.0
Based on 13 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.

Verified User
Executive in Corporate
Internet Company, 11-50 employeesNitro Productivity Suite
No score
No answers yet
No answers on this topic
Alternatives Considered
DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Managing Partner
G3 AerospaceAirlines/Aviation, 11-50 employees
Nitro Productivity Suite
Nitro Productivity Suite allows a user to accomplish all of the things you would want to do to a document that Adobe does not. Much easier to find the operation you are looking for in Nitro Productivity Suite compared to Adobe
VP of Business Development
InTech AerospaceAirlines/Aviation, 51-200 employees
Scalability
DocuSign
DocuSign 10.0
Based on 1 answer
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesNitro Productivity Suite
No score
No answers yet
No answers on this topic
Return on Investment
DocuSign
- DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
- DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
- DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Nitro Productivity Suite
- ROI was very quick as the license costs were so low. We purchased 8 licenses versus the initial 2 we were planning on for Adobe.
- More people were able to use the product than we initially thought due to low purchase costs.
- We haven't had any further costs to own the product after the initial purchase. We would need to purchase new licenses if we wanted to upgrade.

Verified User
Administrator in Information Technology
Financial Services Company, 51-200 employees