What users are saying about
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Top Rated
718 Ratings

DocuSign

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Top Rated
718 Ratings
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Score 8.4 out of 100
55 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • DocuSign is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
  • Nitro Productivity Suite is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.7

DocuSign

77%
147 Ratings
7.4

Nitro Productivity Suite

74%
13 Ratings

Likelihood to Renew

7.1

DocuSign

71%
12 Ratings

Nitro Productivity Suite

N/A
0 Ratings

Usability

10.0

DocuSign

100%
10 Ratings
8.0

Nitro Productivity Suite

80%
1 Rating

Availability

10.0

DocuSign

100%
5 Ratings

Nitro Productivity Suite

N/A
0 Ratings

Performance

10.0

DocuSign

100%
3 Ratings
8.0

Nitro Productivity Suite

80%
2 Ratings

Support Rating

9.2

DocuSign

92%
93 Ratings
9.4

Nitro Productivity Suite

94%
5 Ratings

Online Training

10.0

DocuSign

100%
1 Rating

Nitro Productivity Suite

N/A
0 Ratings

Implementation Rating

10.0

DocuSign

100%
13 Ratings

Nitro Productivity Suite

N/A
0 Ratings

Product Scalability

10.0

DocuSign

100%
1 Rating

Nitro Productivity Suite

N/A
0 Ratings

Likelihood to Recommend

DocuSign

I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

Nitro is well suited for the common tasks we use like include viewing and editing. The redaction tool is very useful when sharing documents with sensitive information. The downfall is we still must use Adobe Acrobat on occasion. Some PDFs will not open, view, or print properly in Nitro.
Jason Glazer | TrustRadius Reviewer

Pros

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Michele Roy | TrustRadius Reviewer

Nitro Productivity Suite

  • Ability to combine files SEAMLESSLY and order them around as necessary (so underrated)
  • Signing not only for yourself but for others. Helpful for those who have been granted the authority to sign for VPs and directors
  • Much easier to use than some other PDF viewing services
Ariel Dunay | TrustRadius Reviewer

Cons

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

  • The font choices could be better and more robust.
  • Sometimes converting PDF documents to MS Word has formatting problems, like with some tables.
  • Converting MS Word to PDF can be slow sometimes, meaning it is faster to save the MS Word document as a PDF than selecting the file for conversion using the Nitro PDF convert option.
Austin Lin | TrustRadius Reviewer

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

DocuSign Editions & Modules

Edition
Personal$151
Standard$401
Business Pro$601
Advanced SolutionsCustom Pricing
Real Starter$153
DocuSign for Realtors$353
  1. per month
  2. none
  3. per month
Additional Pricing Details

Nitro Productivity Suite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nitro Productivity Suite Editions & Modules

Additional Pricing Details

Likelihood to Renew

DocuSign

DocuSign 7.1
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

Nitro Productivity Suite

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 10.0
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

Nitro Productivity Suite 8.0
Based on 1 answer
It's quick and easy to use for all users.
Anonymous | TrustRadius Reviewer

Reliability and Availability

DocuSign

DocuSign 10.0
Based on 5 answers
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

No score
No answers yet
No answers on this topic

Performance

DocuSign

DocuSign 10.0
Based on 3 answers
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

Nitro Productivity Suite 8.0
Based on 2 answers
It works as advertised.
Anonymous | TrustRadius Reviewer

Support Rating

DocuSign

DocuSign 9.2
Based on 93 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

Nitro Productivity Suite

Nitro Productivity Suite 9.4
Based on 5 answers
Nitro checks all the boxes for what we need. It is fairly priced, it allows us to read and edit PDF documents, convert PDF to MS Word and convert MS Word to PDF. It allows us to combine multiple files and do all the post processing like adding page numbers and adding headers and footers
Austin Lin | TrustRadius Reviewer

Online Training

DocuSign

DocuSign 10.0
Based on 1 answer
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

No score
No answers yet
No answers on this topic

Implementation Rating

DocuSign

DocuSign 10.0
Based on 13 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Matthew McGinnis | TrustRadius Reviewer

Nitro Productivity Suite

Nitro Productivity Suite allows a user to accomplish all of the things you would want to do to a document that Adobe does not. Much easier to find the operation you are looking for in Nitro Productivity Suite compared to Adobe
Matthew McGinnis | TrustRadius Reviewer

Scalability

DocuSign

DocuSign 10.0
Based on 1 answer
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Anonymous | TrustRadius Reviewer

Nitro Productivity Suite

No score
No answers yet
No answers on this topic

Return on Investment

DocuSign

  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Kenneth Hess | TrustRadius Reviewer

Nitro Productivity Suite

  • ROI was very quick as the license costs were so low. We purchased 8 licenses versus the initial 2 we were planning on for Adobe.
  • More people were able to use the product than we initially thought due to low purchase costs.
  • We haven't had any further costs to own the product after the initial purchase. We would need to purchase new licenses if we wanted to upgrade.
Anonymous | TrustRadius Reviewer

Screenshots

Nitro Productivity Suite

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