DonorSnap vs. OneCause

DonorSnap is perfect for our organization due to its ease of use; there isn't a big learning curve. Because we can create additional fields, we are able to segment reports based on those fields and appeal to specific groups. Additionally, with the number of classes and events that we conduct throughout the year, by being able to take online registrations and then have those in DS without anything more than a click to do, it streamlines the process immensely. Learning how to create reports can be slightly challenging if you are accustomed to working with a different platform, but I think it's that way when switching from any program to another.

Incentivized

Made me look so good to all of my bosses and superiors because it does all of the thinking for you and even comes up with innovative technologies to implement into our Online Auction that were beyond helpful. Such as the AI tools to help with auction item descriptions, categories, etc.

Incentivized

• The software is rich with features.
• Their online support is quick to respond.
• Many user-defined fields which provide greater adaptability to meet our needs.
• Easy to navigate.

Incentivized

• The raffle set-up is very easy to navigate and allows you to adapt your location's needs for raffle laws.
• The site design makes it so easy for you to set up your event page in minutes.
• OneCause makes it very easy for table management for large events.

Incentivized

• I really can't think of a thing!

Incentivized

• Auto-numbering items in auctions need to be editable. Right now, when you add items, they are numbered consecutively, and you can't edit them. I want all of my items to be numbered together by item type. We always have last-minute additions, but there is no ability to renumber.

Incentivized

We are a very small non-profit and are actually looking to use another service just to cut costs, but we may not stay with them and will coming running back to OneCause if we can't make the other option work! The ONLY reason to move would be to reduce the over-head cost of the platform.

Incentivized

Use of the software is generally fine, but the setup and implementation are not always intuitive. Though the knowledgebase is robust and covers a lot of areas (and the support team is pleasant and knowledgeable), the event setup process (particularly when setting up payment and bank information) can be a bit cumbersome and should really be streamlined

Incentivized

Support staff is there to help out and it is nice knowing there are available on event day as well

Incentivized

This feature is amazing. Nice to have reports immediately when the event (auction) is over

Incentivized

OneCause has the BEST customer support I have ever experienced. They are patient, and knowledgeable and always help me when I contact them. Whenever I have inquired how to use a feature or asked about how to do something, they give me the answer but also go above and beyond with additional info that I ended up also using.

Incentivized

We hired OneCause to guide us through our first event after we signed up with them. The staff they sent were pros. They gave us professional guidance and support. Once we had been shown the ropes, we knew we could take the reins and confidently run our next event

Incentivized

Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.

Incentivized

I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.

Incentivized

We reviewed more than 100 donor management software applications and found DonorSnap to be right for our organization. Do your research and compare what are your priorities, what is offered by the variety of software on the market, what can you live without, can you upgrade in the future, do you trust the developers, etc.

Incentivized

We looked at Auctria and GiveSmart, though we didn't go into great detail with either. We ultimately selected OneCause based on the recommendation of another local school that used it for its auction software. The customer service and support as we made this decision and transition was a confirmation for us.

Incentivized

The product has everything I need

Incentivized

• We spend so much less time doing data entry and generating reports than we spent with our previous four database providers. This is a very inexpensive donor management system in comparison with the others that we have used saving us thousands of dollars annually.
• DonorSnap has more than met our business objectives of being able to track donors, donations, payments, registrations, etc. Working from the cloud provides me with quick access to information regardless of location - even the mobile app is great!

Incentivized

• Definitely saved us a fair amount of time in terms of individual ticket sales and managing guests on the back end. Did not save us that much time for sponsored tables as most of our guests did not purchase their sponsorships through the site.
• OneCause doesn't seem to have a function for entering a "Reserve Value" for auction items--i.e., while it allows for a minimum bid, it doesn't allow for having a minimum sale value, which meant that a few of our auction items sold for far lower than their value, which was unfortunate.
• Having the support package on the night of was critical for our organization, particularly as ALL of the full-time staff had very limited experience working with OneCause/Bidpal. Knowing that there were experts there to help liaise with the auctioneer and to troubleshoot with any guests experiencing issues was really essential.

Incentivized