Great Auction Software; Great Customer Service.
November 14, 2023

Great Auction Software; Great Customer Service.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We use OneCause every year for our annual auction fundraiser. This software helps us to run a large auction (over 350 items) and track our attendees, donors, and bidders. Our bidders have an easy online bidding process that is enjoyable for them while also helping us to raise more money through this event. Our auction has grown in the amount raised thanks to the ease and robust features of this auction software.

Pros

  • Easy online bidding process for our participants (especially using the older software).
  • Detailed tracking and organization for our auction staff to manage everything in one place.
  • Excellent and proactive customer service in the months leading up to the event and in-person at the event itself.

Cons

  • They rolled out new bidding software that we used in 2022, which was not good. It was hard for our bidders to use and hard for our staff to use to run the event. We switched back to the "old" software for our 2023 event, and that was much better.
  • There are just a few minor improvements we would like to see in the "old" software: better quality picture options for the auction items and the ability to "round up" with a donation during online checkout.
  • One Cause auction software has helped us to increase our auction revenue by about 40-50% over the last five years.
  • This software has allowed a team of three people (two of them part-time) to run our auction event with over 350 items up for bid and hundreds of bidders.
  • I know that the OneCause software can do more than just auctions, but I have not tried any of the other options at this point.
Again, the "old" version of the software is very usable for auction guests and bidders. It takes a minute for staff and back-end administrators to figure it out, but once you do, it's easy to use.
Customer support is a real strength. They reach out to us in the months leading up to the event to make sure that we are on track, and they are always available for help when we need it. They have an extensive online help section with training articles and videos. Also, paying extra to have an on-site representative has always been a huge help and relief for us.
We looked at Auctria and GiveSmart, though we didn't go into great detail with either. We ultimately selected OneCause based on the recommendation of another local school that used it for its auction software. The customer service and support as we made this decision and transition was a confirmation for us.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

If you want an easy and user-friendly online bidding software, then the "old" software from OneCause is a great choice. It will engage your bidders and participants and help you to run a smooth event. If you have a new or inexperienced team running the event, the customer service from OneCause will be very helpful to get them up to speed. They have extensive help articles and are always available to answer specific questions. We've used the software for 5 years, so we don't need as much help now, but the customer service when we do need help is still excellent. The ability to have an on-site representative at our event has always been a huge help and relief. The newer software that OneCause rolled out in 2022 was built to do a lot more than just Auctions, and we found it to be lacking in the auction functionality. If you're just doing an online auction, then the "old" OneCause software is probably a better choice. Also, this software is not the cheapest option. We pay around $3,000 - $4,000 per year to use this software at our event (includes an on-site representative). It's money well worth it for us as it's helped our Auction to raise over $100,000 each year, but if you have a smaller fundraising goal, spending this much on software may not be worthwhile.

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