Item: DonorSnap
Rating: 10
Author: Terry Houston

Overall Satisfaction with DonorSnap

Use Cases and Deployment Scope

We use DonorSnap to track donors and volunteers, class and event registrations, grants received, and any incoming miscellaneous monies received as well as in-kind donations. All monies and in-kind donations received are entered into DS as well as how many hours each volunteer works. I'm able to create a deposit report from data entry in cash, check, and online/credit card data. Everyone in our organization is able to use DS whether it's just to look up contact information or to create a report of major donors, etc. We would be lost without it!

Pros and Cons

Pros

Having one centralized, paperless system that we can all use to access information on donors, volunteers, class/event registrations makes our organization effortlessly efficient.
DonorSnap allows for a great deal of customization. I can tag an entry as to how they participate with our organization so that I can easily create a report that shows me all volunteers that are interested in working with children, gardening, event planning, etc. Or I can create forms that I can put on our website for folks to register for classes or events, accept credit card payments, and have that registration automatically populate a DonorSnap record.
DonorSnap customer service and support are amazing! If I can't figure something out from the online videos or documentation (available on each screen), then it's a quick email and a quick response from them with the answer! I have never waited longer than two hours for someone to get back with me.

Cons

I really can't think of a thing!

Return on Investment

We spend so much less time doing data entry and generating reports than we spent with our previous four database providers. This is a very inexpensive donor management system in comparison with the others that we have used saving us thousands of dollars annually.
DonorSnap has more than met our business objectives of being able to track donors, donations, payments, registrations, etc. Working from the cloud provides me with quick access to information regardless of location - even the mobile app is great!

Alternatives Considered

Without a doubt, DonorSnap does everything that I need, without causing fits of anger - unlike the previously listed programs! Reporting was an issue with all of the others; not so with DS. Being able to create a report and export into Excel to manipulate makes so much sense and the job so much easier to work with.

Likelihood to Recommend

DonorSnap is perfect for our organization due to its ease of use; there isn't a big learning curve. Because we can create additional fields, we are able to segment reports based on those fields and appeal to specific groups. Additionally, with the number of classes and events that we conduct throughout the year, by being able to take online registrations and then have those in DS without anything more than a click to do, it streamlines the process immensely. Learning how to create reports can be slightly challenging if you are accustomed to working with a different platform, but I think it's that way when switching from any program to another.

Comments

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I Haven't Cried at Work Since Using DonorSnap