Dovetail vs. Lyssna

Dovetail gives an easy starting point to new starters so they can get the concept of why our product has been built/evolved to how it currently is. Get direct customer feedback to answer many of those early common questions and even shortcut the 'why don't we' thinking that every new hire has, We also used Dovetail as a way to share high-value reference customer interviews and testimonials to demonstrate our product-market fit and techs capacity to investors during the Due Diligence process for obtaining external funding

Incentivized

UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.

Incentivized

• Grouping projects
• Content repository
• Sharing user feedback with external organisations

Incentivized

• Rapid user feedback
• Demographic targeting
• Well presented results
• Easy to use
• Relatively inexpensive

Incentivized

• Make access possible per project rather than whole account
• Embedded video is often choppy
• Transcribe software is behind new (free) AI tools in market

Incentivized

• Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
• Bring back the navigation test type
• Add additional test types

Incentivized

UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.

Incentivized

• Saved us 10+ hours of DD work during fundraise
• saves a good 15+ hour per new staff member onboard of current team time
• quality of life vs having multiple google drives that nobody will look at

Incentivized

• Increase in testing frequency per quarter.
• Increase in approved projects for developments.
• Few reverts per project.

Incentivized