What users are saying about
29 Ratings
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Based on 29 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 8 reviews and ratings
Likelihood to Recommend
Drip Ecommerce CRM
If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Omnisend
It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Marketing Director
Korstan CosmeticsApparel & Fashion, 1-10 employees
Feature Rating Comparison
Email & Online Marketing
Drip Ecommerce CRM
8.6
Omnisend
8.5
WYSIWYG email editor
Drip Ecommerce CRM
9.5
Omnisend
6.0
Dynamic content
Drip Ecommerce CRM
7.2
Omnisend
8.0
Ability to test dynamic content
Drip Ecommerce CRM
5.3
Omnisend
8.0
A/B testing
Drip Ecommerce CRM
9.0
Omnisend
8.0
Mobile optimization
Drip Ecommerce CRM
7.5
Omnisend
10.0
Email deliverability reporting
Drip Ecommerce CRM
10.0
Omnisend
8.0
List management
Drip Ecommerce CRM
10.0
Omnisend
10.0
Triggered drip sequences
Drip Ecommerce CRM
10.0
Omnisend
8.8
Landing pages
Drip Ecommerce CRM
—
Omnisend
10.0
Reporting & Analytics
Drip Ecommerce CRM
7.1
Omnisend
9.2
Dashboards
Drip Ecommerce CRM
8.0
Omnisend
9.4
Standard reports
Drip Ecommerce CRM
8.0
Omnisend
9.0
Custom reports
Drip Ecommerce CRM
5.3
Omnisend
—
Pros
Drip Ecommerce CRM
- Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
- Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
- Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Founder
Music Launch HubE-Learning, 1-10 employees
Omnisend
- Omnisend permits 2000 emails sent per day with the free plan once linked to your website.
- Omnisend permits unlimited contacts with free plan when most other providers have a limit unless you opt for a paid subscription.

Verified User
Employee in Corporate
Construction Company, 1-10 employeesCons
Drip Ecommerce CRM
- Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
- Any supported integration partners are always good to see. They have expanded in this area, recently.
- Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
- Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Marketing Manager
Advance Acceptance -- a division of First Western Bank & TrustFinancial Services, 11-50 employees
Omnisend
- Initial setup wasn't firing right, support issue was handled pretty quickly and easily.
- It does not go back and put previous orders/customers into the automation. It will only work with go-forward customers from the time you install the product. (At least that's what the outcome of our support inquiry told us...).
- Would like to see more sample templates and campaigns.

Verified User
Partner in Information Technology
Automotive Company, 51-200 employeesAlternatives Considered
Drip Ecommerce CRM
Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Digital Marketing Specialist
Signs.comBusiness Supplies and Equipment, 51-200 employees
Omnisend
At first I went through the standard choice, which is MailChimp. It's a nice-looking program and everything, but I wouldn't say they're user-friendly. It's quite techy and when you have an ecommerce store you really just want to get the results. It's a lot of work to create one simple newsletter and their customer support is pretty much non-existent. As for Klaviyo, they're pretty expensive. We just couldn't justify paying that much for results that were pretty much similar to MailChimp--in that it wasn't really impressive. Omnisend really was a breath of fresh air and their support must not sleep at all cause they answer all my smart and stupid questions within like 15 minutes. Every single time
Marketing Director
Korstan CosmeticsApparel & Fashion, 1-10 employees
Return on Investment
Drip Ecommerce CRM
- Saves hours of typing redundant emails
- Helps with our retention based on the constant contact with our current clients
- Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Omnisend
- Omnisend has assisted with getting the word out
- Great structure on templates making the company look very professional.

Verified User
Employee in Corporate
Construction Company, 1-10 employeesScreenshots
Drip Ecommerce CRM
See All (3) Drip Ecommerce CRM ScreenshotsPricing Details
Drip Ecommerce CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Drip Ecommerce CRM Editions & Modules
Edition
Up to 500 people in account | $191 |
---|---|
550 - 2,000 | $291 |
2,001 - 5,000 | $891 |
5,001 - 8,000 | $1241 |
8,001 - 15,000 | $2091 |
15,001 - 22,500 | $3291 |
22,501 - 27,500 | $4091 |
27,501 - 35,000 | $5291 |
35,001 - 50,000 | $6991 |
- per month
Additional Pricing Details
—Omnisend
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Required
$16*
* Month
Omnisend Editions & Modules
Edition
Free plan | $0 |
---|---|
Standard plan | $16 |
Pro plan | $99 |
Enterprise plan | Custom pricing |