Likelihood to Recommend
Druva Data Resiliency Cloud is excellent for managing especially Cloud Apps, Legal Holds and other Compliance-related functionalities. It also does an excellent job of making sure that the entire backup goes on the cloud without needing any local servers or contingencies. It also provides protection in cases of Ransomware and any similar threats to the backup landscape.
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The Synology DiskStation is well suited as a NAS solution, easy enough to mirror a Windows file server shares setup. Access to the Hyperbackup utility eliminates the need to purchase a tape backup solution. A portable USB drive can be used as the initial backup target. For air gap purposes can connect Hyperbackup to the various cloud providers such as AWS, Azure, GCP to copy backup data there. Utilizing it as a backup solution has also been great, instead of purchasing a tape solution, tapes and an offsite tape repository. Active Backup for Business is another excellent backup utility for physical servers, VMWare virtual machines, etc. Restoring files is fairly intuitive. Until Synology introduced the dual controller setup, using it as a SAN was less appropriate as there was occasional downtime when the controller had an issue but this was less important for the scenarios we were using it for. It would be more of a concern if we had used it for things that require more robust uptime requirements. Overall we are happy with the features of the Synology DiskStation.
Read full review Pros Customer onboarding was fantastic. We were assigned dedicated resources that helped us integrate inSync to our needs, including profile creation and application deployment. Support has been knowledgeable, competent, and motivated to assist us. Pricing is competitive with other solutions, possibly even better. Read full review Synology DiskStation offers lots of options for creating links to share files or request that some uploads files. It makes it really easy to just share a link that can have an expiration or a set number of times it is accessed. We always had enough storage on our Synology DiskStation, we never had to worry about something being too big to upload or share. Love how you can create folders that are shared and also have some that are private. This makes it so easy to have shared collaborations with coworkers or clients, but also allows you to have a private place to save things that only you need. Read full review Cons Support. Not that the support was bad, but I had a situation where it was "try this" "try that". The support rep was great, I just wish things would have moved quicker. When I first started using it, there where a lot of updates going on, so I would learn one thing, the documentation would say something else, and the UI was different. I haven't experienced that since though. Credential store - not a huge fan of that. Read full review While BTRFS is a more advanced file system than ext4, it also is in a perpetual state of development, with many features not fully functional and a plethora of bugs. Synology has managed to overcome many of these limitations by placing BTRFS on top of a LVM, but there are much better file systems that Synology could have used, such as OpenZFS. DSM's built-in backup software, HyperBackup, while robust, oftentimes runs into issues. Specifically, backups can be working fine for months or years, and then suddenly the backups will fail. Sometimes these failures can be resolved, but oftentimes the backups need to be completely restarted. Fortunately, even when the backup fails, the existing backups are still accessible, it is just that new backups can not be performed. The underlying Linux OS provides significant benefits, but also adds a fair amount of complexity. Most of that complexity is wonderfully hidden by the DSM interface, but when certain problems arise, delving into the Linux command line is not out of the question. Perhaps the biggest issue with Synology DiskStation is Synology's support. The issue isn't that the support is bad, but it can be frustratingly slow when dealing with a major issue. Synology does have a very active community that is always willing to help, but nothing beats first-party support. Read full review Likelihood to Renew
The product was easy to deploy and has been easy to manage. The current pricing model is also acceptable. With all of this combined, it just makes sense to renew our subscription to the product. The only thing that may change this is if there is a product or service that we need that either they do not function with or if they do not offer
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It provides us with great ROI compared with other solutions. It is also a versatile product, having NAS and SAN product lines depending on the business requirement. Furthermore, the implementation of dual controller lines would allow us to consider it for more critical applications to supplement the more enterprise-level SAN solution. It also is a wonderful backup solution, having all the applications available after purchase of the appliance without the further need to purchase additional software or licensing.
Read full review Usability
I'm a sucker for software that does exactly what it says it will do, especially if said task is carried out with a minimum of fuss. Initial setup time for Druva Phoenix was minimal, job creation a cinch and monitoring of successful and unsuccessful backups as easy as you like. What's not to love about that?
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The Synology DiskStation is fairly easy to use, but maybe a challenge for those who not super IT savvy. With some trial and error, you can pretty much figure out how to configure the NAS the way you want it configured. I would say it is easy to use once it is set up and maintaining the device is likewise pretty straightforward as well.
Read full review Reliability and Availability
Sometimes or many times Druva is always available. No downtime issues.
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Responsive GUI when needed
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I have dealt with MANY support teams in my role as system administer for: Office 365, Concur,
, Webex, Adobe, Dataprise, and MozyPro. The support team at Druva, is far and above the best! They respond quickly, they take action when needed, and they are easy to understand (meaning they don't talk too Techy, to my users). I am very please with all the support we receive from this team!
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Unfortunately, the one time I've had to reach out to DiskStation support, it did not go well. My NAS appliance wasn't appearing on the network, and no matter what the support team tried, they could not get it back online. Instead of offering to send me a new unit, they told me to go buy a new one - obviously, this was a disappointing response and not very eco-friendly either! Fortunately, through some internet research of my own, and some ingenuity, I figured out I could restore my NAS to factory settings by removing all the drives and resetting. Only then did I realize I had a bad disk. I had to experiment for a while to figure out which one it was. Once I had done that, though, I was able to get the latest DiskStation loaded back on, no thanks to the DiskStation support crew. If notifications were rock solid, I suspect I would have caught the bad disk before it because an OS problem, but I never received a bad-disk notification.
Read full review In-Person Training
They are very well knowledgeable. They conducted a two day training session and they explained each and everything.
Read full review Online Training
As an administrator, if I had a user who needed additional training, it was available. As an Administrator, the product was so easy I didn't need it
Read full review Implementation Rating
Implementation from cloud ranger to Druva Data Resiliency Cloud platform was a seamless integration experience to upgrade the policies and license for continual backup/recovery support. This may be one of the best "set it and forget it" apps for backup solutions, that also allow notifications for failures etc...
Read full review Alternatives Considered
We didn't want to run a dedicated server and storage which led us to meet with Druva. Once we met the account team and supporting engineers we were won over with their professionalism and willingness to see any issue to resolution.
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Synology DiskStation packs a punch with the latest and greatest feature set which goes above and beyond many other vendors. It allows for a turn-key solution to cover almost every use case in the SMB market leaving other vendors behind.
Read full review Scalability
Druva Data Resiliency Cloud is built on a cloud-native architecture, which allows it to scale easily and handle large amounts of data. This is one of the reasons why I rate Druva Data Cloud a 10 on scalability. The cloud-native architecture enables the product to automatically scale resources up or down based on the data protection needs of the organization. This means that the product can handle a high volume of data without requiring additional hardware or manual intervention, making it a highly scalable solution. Additionally, Druva Data Resiliency Cloud also supports a wide range of platforms and environments, which allows organizations to protect their data across a diverse set of environments, providing more scalability options.
Read full review Return on Investment In economic terms, Druva is sufficiently economical that recovering the investment made at the time of purchase is easy to achieve. Prior to using Druva, we did not have the capacity to grow our ROI to a point where we could begin to see short-term gains. Read full review It has helped us go from printing things out to file them away to going 100% digital with our files and documents because we have a secure place to save stuff. We are organized. I can't really put a value or number to how amazing this is for us, but when we deal with so many documents and files it can be so hard to keep things organized, but with Synology DiskStation, we have all our files in specific places and it helps us stay organized and definitely saves time because things are so easy to find. One negative thing has been that our Synology DiskStation relies on us either being plugged into the network in the office or having a strong internet connection at home. With the pandemic and everyone working from home, we have had "outages" where we were not able to sync our data, and things were lost and we had to start over. Read full review ScreenShots Druva Data Resiliency Cloud Screenshots