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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    e-automate

    Score8.4 out of 10
    N/AECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.N/A

    Microsoft Copilot Studio

    Score8.4 out of 10
    N/AMicrosoft Copilot Studio is a low-code tool that empowers users to build their copilots or customize Microsoft Copilot. With its conversational capabilities, including custom GPTs, generative AI plugins, and manual topics, Copilot Studio is a platform that can be adapted to suit a range of use cases. Microsoft Copilot Studio provides an end-to-end lifecycle for standalone copilots and customizations through a single web-based experience. This allows users to build, deploy,…

    $200

    per month per month/tenant for 25,000 messages. You can purchase additional packs.

    Pricing
    e-automateMicrosoft Copilot Studio
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    e-automateMicrosoft Copilot Studio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—For building a copilot: $200 per month/tenant for 25,000 messages. Additional packs available. For customizing Copilot for Microsoft 365: Copilot Studio is included in the $30 user license.
    More Pricing Information
    Community Pulse
    e-automateMicrosoft Copilot Studio
    Considered Both Products
    ECI Software Solutions
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    48 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    40 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    22 Answers
    No answers on this topic
    Implementation went as expected
    85%
    Implementation went as expected
    29 Answers
    No answers on this topic
    Best Alternatives
    e-automateMicrosoft Copilot Studio
    Small Businesses
    Kickserv
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Azure AI Bot Service
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    Azure AI Bot Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    e-automateMicrosoft Copilot Studio
    Likelihood to Recommend
    8.4
    (54 ratings)
    9.4
    (3 ratings)
    Likelihood to Renew
    8.7
    (8 ratings)
    10.0
    (1 ratings)
    Usability
    7.7
    (4 ratings)
    9.4
    (3 ratings)
    Availability
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.3
    (6 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    2.3
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    e-automateMicrosoft Copilot Studio
    Likelihood to Recommend
    ECI Software Solutions
    If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.
    Incentivized
    Read full review
    Microsoft
    It has performed exceptionally well where I have required deep contextual understanding , multi deimension analysis or web research. Recently it helped me in the implementation of SAP Project. It helped to prepare documentation like business blue prints, conduct workshops. Understand business requirement with the help of reviewing the information by summarizing.
    Incentivized
    Read full review
    Pros
    ECI Software Solutions
    • Sending Invoices out to customers via email or printing.
    • Keep track of ordering and inventory.
    • Sales Tax reporting.
    • Monitoring customer payment activity/setting up and removing credit holds.
    • Calculating payments to process each cycle.
    • Excellent aging reports.
    • I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
    • I love the flexibility of the search menus - being able to sort on several factors at once.
    Incentivized
    Read full review
    Microsoft
    • Agentic workflows
    • AI chatbots
    • Deploying via Teams
    • Multiple knowledge sources
    Incentivized
    Read full review
    Cons
    ECI Software Solutions
    • Make sales invoices not require serial numbers, or be more flexible with it.
    • Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
    • Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.
    Incentivized
    Read full review
    Microsoft
    • Ability to combine multiple sources in one query (indexing)
    • SharePoint integration - word count limit detrimental
    • Clearer communication and understanding of features and limitations
    Incentivized
    Read full review
    Likelihood to Renew
    ECI Software Solutions
    Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.
    Incentivized
    Read full review
    Microsoft
    At first, it stands out in integrating with the Microsoft ecosystem like Teams, Word, and Outlook. It makes simple for creation and deployment of AI agents and tools with out heavy coding. Great for the purpose of creating AI chat bots for regular tasks. It is excellent for quickly running mock demos.
    Incentivized
    Read full review
    Usability
    ECI Software Solutions
    The user interface may be slightly outdated, but it is very intuitive and easy to navigate. Once you have learned one module within the system it is very easy to apply that knowledge to any other module. It makes using the system much easier, and it makes training another person on the system quick and efficient.
    Incentivized
    Read full review
    Microsoft
    I would give 9 as it works well for us by utilizing the agentic part we are able to utilize the capabilities of copilot studio, If the billing structure and hallucinations can be corrected I would have given 10 as well. I would recommend everyone to give it a try if you want to up your game in Agentic AI with clients.
    Read full review
    Reliability and Availability
    ECI Software Solutions
    Mostly available, sometimes down for issues but usually there when we need it
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    ECI Software Solutions
    Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered
    Incentivized
    Read full review
    Microsoft
    No performance issue till date.
    Incentivized
    Read full review
    Support Rating
    ECI Software Solutions
    Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Online Training
    ECI Software Solutions
    No answers on this topic
    Microsoft
    We had an excellent experience during the online training of Microsoft Copilot Studio. We were given training which included complete informations in the session. The session include the how we can use it. It gave us the complete guide. We had recorded sessions for future reference.
    Incentivized
    Read full review
    Implementation Rating
    ECI Software Solutions
    I did not participate in implementation
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    ECI Software Solutions
    E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.
    Incentivized
    Read full review
    Microsoft
    It is worldwide accepted and we already have the workspace and other tools from Microsoft family which compels us to go for copilot rather than google as it gives you wide range to explore in other areas in the same workspace. Rating and worldwide acceptance is more for Microsoft when compared to any other tool with respect to Agentic AI platform.
    Read full review
    Contract Terms and Pricing Model
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Scalability
    ECI Software Solutions
    Every department we have does use e-automate to some degree with most being successful.
    Incentivized
    Read full review
    Microsoft
    As it is low code it empowers everyone even with non technical person to create and deploy and publish the custom agents. Then agents can operate and plan, learn and scale the complex and challenging tasks across the entire business process. It helps to connect with data and take respective action.
    Incentivized
    Read full review
    Professional Services
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Microsoft
    Not used.
    Incentivized
    Read full review
    Return on Investment
    ECI Software Solutions
    • The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
    • E-automate has very few outside vendors for add-on modules.
    • The vendors that do have modules are costly.
    Incentivized
    Read full review
    Microsoft
    • Speed of delivery
    • Scale of deployment
    • Increase of access
    Incentivized
    Read full review
    ScreenShots

    e-automate Screenshots

    Screenshot of an item search, in e-automate

    Microsoft Copilot Studio Screenshots

    Screenshot of Microsoft Copilot Studio - WorkflowScreenshot of Microsoft Copilot Studio - ChatScreenshot of Microsoft Copilot Studio - Conversational AIScreenshot of Microsoft Copilot Studio - ActionsScreenshot of Microsoft Copilot Studio - AnalyticsScreenshot of Microsoft Copilot Studio - Conversation