ECI e-automate vs. Salesforce Field Service (Click Field Service Edge)

ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.

Incentivized

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.

• Inventory control.
• Technician tracking.
• Quoting.
• Integration with 3rd party software.

Incentivized

• They apparently have an excellent sales team.

• Allowing multiple, movable windows within the program so you can bounce between screens.
• More friendly integration with third party apps.

Incentivized

• ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
• ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
• ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.

As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.

Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.

Incentivized

Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.

Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.

Incentivized

I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.

• It has given us better insights into how our IT side is growing.
• It took a lot of man-hours on our side to make it work for the IT side.
• Inventory is still a very manual process.

Incentivized

• Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.