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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Egnyte

    Score9.3 out of 10
    N/AEgnyte provides a unified content security and governance solution for collaboration, data security, compliance, and threat detection for multicloud businesses. More than 16,000 organizations trust Egnyte to reduce risks and IT complexity, prevent ransomware and IP theft, and boost employee productivity on any app, any cloud, anywhere.

    $25

    per month

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Pricing
    EgnyteFreshsales
    Editions & Modules
    Team (1-10 employees)
    $10
    per employee/per month
    Business (10-100 employees)
    $20
    per employee/per month
    Enterprise (50+ employees)
    Contact sales team
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Offerings
    Pricing Offerings
    EgnyteFreshsales
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    EgnyteFreshsales
    Considered Both Products
    Egnyte
    No answer on this topic
    Freshworks Inc
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    15 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    14 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    EgnyteFreshsales
    Sales Force Automation
    Comparison of Sales Force Automation features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Customer data management / contact management00 Ratings10.054 Ratings
    Workflow management00 Ratings8.752 Ratings
    Territory management00 Ratings10.041 Ratings
    Opportunity management00 Ratings10.046 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.053 Ratings
    Quote & order management00 Ratings8.72 Ratings
    Interaction tracking00 Ratings9.353 Ratings
    Channel / partner relationship management00 Ratings10.039 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Lead management00 Ratings10.049 Ratings
    Email marketing00 Ratings10.050 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Task management00 Ratings8.749 Ratings
    Reporting00 Ratings8.051 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Forecasting00 Ratings8.045 Ratings
    Pipeline visualization00 Ratings8.753 Ratings
    Customizable reports00 Ratings8.047 Ratings
    Customization
    Comparison of Customization features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Custom fields00 Ratings8.751 Ratings
    Custom objects00 Ratings8.341 Ratings
    API for custom integration00 Ratings10.038 Ratings
    Security
    Comparison of Security features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Single sign-on capability00 Ratings10.040 Ratings
    Role-based user permissions00 Ratings10.047 Ratings
    Platform
    Comparison of Platform features of Egnyte and Freshsales
    Feature
    Egnyte
    -
    Ratings
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Mobile access00 Ratings9.047 Ratings
    Best Alternatives
    EgnyteFreshsales
    Small Businesses
    Dashpivot - By Sitemate
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EgnyteFreshsales
    Likelihood to Recommend
    10.0
    (42 ratings)
    10.0
    (54 ratings)
    Likelihood to Renew
    10.0
    (6 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (7 ratings)
    10.0
    (9 ratings)
    Performance
    8.8
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (4 ratings)
    7.0
    (6 ratings)
    User Testimonials
    EgnyteFreshsales
    Likelihood to Recommend
    Egnyte
    Egynte is best suited for companies that SharePoint is not the best fit for. This includes managers unfamiliar with SharePoint specifically, and those really looking for a replacement for a file server in the more traditional Windows sense. SharePoint has more or less done away with any management that resembles Active Directory or File Explorer. Egnyte's web portal is incredibly straightforward. I would say Egnyte is less suited for companies that have licensing access to SharePoint already and do not have a ton of files or granular sharing and security needs
    Read full review
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Pros
    Egnyte
    • Sharing files externally with passwords, link expiration and granular control of permissions
    • File syncing across end-user devices using a client installed onto the computer for seamless integration for end-users as if they had mapped a drive directly to their machine
    • Implements 2FA for secure access
    Read full review
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Cons
    Egnyte
    • The main drawback of the system that it is lacking in managing the uploading of large or huge files, even though the large files can be easily downloadable but the upload takes a lot of time.
    • While uploading the system sometimes starts lagging and the file after sometimes needs to upload again.
    • Egnyte is lacking in syncing multiple platforms at the same time. It gives access to one platform at a time which somehow hinders the work while migrating a large amount of data.
    Incentivized
    Read full review
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Likelihood to Renew
    Egnyte
    We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Usability
    Egnyte
    Really easy to use the interface. The web browser is very intuitive and I have not had any notable issues with this. It's easy to work on documents as a team, and the only issues we have to tend to come with Apple apps and downloading large files to WebEdit. It's very similar to the filing systems that come on Apple and Windows devices so not a steep learning curve.
    Incentivized
    Read full review
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Performance
    Egnyte
    Egnyte works very well across all platforms and as an add-on to other programs. Load time is close to nothing. Reports can be made in no time as well. All in all no performance issues. We can see that it depends on the local network connection. If you're running with fiber there won't be any issues.
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Support Rating
    Egnyte
    I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
    Incentivized
    Read full review
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Alternatives Considered
    Egnyte
    At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.
    Incentivized
    Read full review
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Return on Investment
    Egnyte
    • Allows us to easily communicate important data securely with other offices (not just sending via email)
    • It allows everyone in our office to be working on the same information at the same time
    • It meshes so well with salesforce that I can't really picture what our practice would look like if we didn't have the combination.
    Incentivized
    Read full review
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc