Eightfold AI vs. Oracle Digital Assistant

Eightfold [AI] is great to bolt onto an ATS that isn't meeting your needs to search for candidates, refresh candidate data, or use AI to match candidates to your requisitions. It capitalizes on the data that you pull into your existing system. It is not a sourcing tool in that it doesn't go out and web crawl for candidates to match your requirements. Your TA team will still need to pull candidates into the pipeline but Eightfold's AI does a great job matching candidates to your open requisitions.

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As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.

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• Data driven decision support
• True AI
• State-of-the-art user interface
• Avoid unconscious bias
• Leverage data insights for strategic workforce planing
• Match talent for opportunities
• Integrate in HR TA and TM processes
• Reduce costs
• Increase efficiency

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• Oracle AI processes natural language well and the conversations pick a good flow.
• It recognizes pattern of behavior for more refined results with each implementation under machine learning.

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• They could improve with integration across all features within ATS, CRMs, etc. Whenever you send out messages through Eightfold, it does not show that in other CRMs, ATS' - it pulls information from them but it does not export it back to those channels.
• Calibration on candidate skills, profiles, education, etc. need improvement. They still pull current employees at our company and others who are in process - thus creating a lot of confusion from a Talent Acquisition side.
• User Experience does need some additional help - but it's a work in progress.

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• Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
• The languages it supports are very limited.

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It is good but needs improvements.

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Eightfold [AI] does a much better job at matching talent to new positions and provides a match score which the Salesforce program I used at a staffing agency did not do. Eightfold AI doesn't have an applicant tracking system, which I would like to see in the future.

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I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

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• I believe there will be many positive impacts, but I have only used it for about a week so I don't have any real results to report yet.

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• We've had a good integration with our existing databases and applications.
• Our customers are crypto traders and we've had more engagement with them, which means a lot to us.

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