TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ellucian Banner

    Score5.2 out of 10
    N/AEllucian offers Banner educational ERP, including its student management system emphasizing control and reporting of process-oriented facets of education such as grading and attendance.N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    Ellucian BannerSAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Ellucian BannerSAP Customer Data Solutions
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Ellucian BannerSAP Customer Data Solutions
    Considered Both Products
    Ellucian
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    12 Answers
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    12 Answers
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    93%
    Implementation went as expected
    39 Answers
    Features
    Ellucian BannerSAP Customer Data Solutions
    Student and Faculty Administration
    Comparison of Student and Faculty Administration features of Ellucian Banner and SAP Customer Data Solutions
    Feature
    Ellucian Banner
    8.5
    8 Ratings
    2% above category average
    SAP Customer Data Solutions
    -
    Ratings
    Integrations with 3rd-Party Education Technology7.98 Ratings00 Ratings
    Online Registration Management8.97 Ratings00 Ratings
    District Communications, such as messaging and alerting8.94 Ratings00 Ratings
    Roster Management8.56 Ratings00 Ratings
    Platform Customization8.16 Ratings00 Ratings
    Teacher Self-Service8.86 Ratings00 Ratings
    Student Data Security8.67 Ratings00 Ratings
    Community Support8.66 Ratings00 Ratings
    Class Scheduling8.67 Ratings00 Ratings
    State and National-level Reporting9.27 Ratings00 Ratings
    Compliance Support8.96 Ratings00 Ratings
    Teacher and Parent Mobile Application7.25 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of Ellucian Banner and SAP Customer Data Solutions
    Feature
    Ellucian Banner
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Ellucian Banner and SAP Customer Data Solutions
    Feature
    Ellucian Banner
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.227 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Ellucian Banner and SAP Customer Data Solutions
    Feature
    Ellucian Banner
    -
    Ratings
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    Ellucian BannerSAP Customer Data Solutions
    Small Businesses
    No answers on this topic
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    Schoolmint Hero
    Score9.7 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    Schoolmint Hero
    Score9.7 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Ellucian BannerSAP Customer Data Solutions
    Likelihood to Recommend
    7.4
    (21 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    9.5
    (2 ratings)
    9.5
    (10 ratings)
    Usability
    8.0
    (2 ratings)
    9.1
    (7 ratings)
    Availability
    9.0
    (1 ratings)
    9.0
    (57 ratings)
    Performance
    9.0
    (1 ratings)
    7.3
    (7 ratings)
    Support Rating
    8.0
    (5 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    7.3
    (7 ratings)
    Configurability
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Ease of integration
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    4.5
    (1 ratings)
    User Testimonials
    Ellucian BannerSAP Customer Data Solutions
    Likelihood to Recommend
    Ellucian
    As a SIS, Banner Pages is the full meal deal. There are multiple modules that integrate out of the box. Because Banner is all I've ever used as a SIS, I can't contrast it with another program. I can say, it gets the job done for us. I will also say that a tremendous amount of time goes into strategizing how to get new functions to work for us and there always seems to be some catch that requires even more work. In general, the university has been hesitant to build too many modifications into Banner because they take a lot of time to maintain. Inevitably, a new update (of which there are MANY for Banner) will break stuff that isn't "vanilla." This is unfortunate because we've had some great ideas for how to make Banner better for us, but also understandable. If you're looking for a highly modular system, this isn't it. Banner has lots of components, but the components work the way they work and that's that. Also, don't expect very quick responses to bugs or glitches. If the bug is major, yes, it will be addressed. But, little function issues seem to be regularly overlooked.
    Incentivized
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Pros
    Ellucian
    • I think it's great to use if you are tracking grades for certain classes, especially if you'd like to see how students do, comparing midterm to final grades. If you have the permissions, you can see both.
    • It's also good to track students individually. You can look up a certain semester, and see how they did in that particular time frame, but you can also see their cumulative gpa, or even look up their entire course history.
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    Ellucian
    • One thing I miss from the previous version of Ellucian Banner, is the control + page down. I struggle with alt + page down.
    • I love the Ellucian Banner favorites; however, it is a little difficult to navigate.
    • I can honestly only think of 2 things that could be improved. I use Ellucian Banner daily.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    Ellucian
    We have no reason not to renew with Ellucian - we are in deep with the ecosystem, and have Ellucian providing us with information technology support. If anything, should the opportunity arise, we'd probably consider adding a different ellucian tools into the suite of applications we already have on board.
    Incentivized
    Read full review
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Usability
    Ellucian
    You definitely have to learn it before it becomes easy to use. It's better than it was, but it's still not entirely intuitive. You can't just look at it and play around to figure out how it works
    Incentivized
    Read full review
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Ellucian
    It's pretty much up all the time.
    Incentivized
    Read full review
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Performance
    Ellucian
    Has gotten much better due to new hardware.
    Incentivized
    Read full review
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Ellucian
    Our department generally does not contact the support center for Banner but the IT department does. That being said, in the seven years that I have been here, I have not once needed to contact the support center; we have had no glitches on Banner's side that needed to be addressed.
    Incentivized
    Read full review
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Ellucian
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
    Read full review
    Online Training
    Ellucian
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    Ellucian
    very satisfied, along with the IT staff and ellucian support the upgrades do very well and have minimum down time.
    Incentivized
    Read full review
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Ellucian
    PeopleSoft was more user-friendly. It also provided the ability to save and bookmark queries. PeopleSoft will allow users to use common names to search for queries. Overall, it seemed much more current than Banner. PeopleSoft provided enrollment data for specific sections which allowed one to spot trends of enrollment in a given class.
    Incentivized
    Read full review
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Scalability
    Ellucian
    being able to scale with hardware was easy and not cumbersome. We were allowed to user virtual machines which made things very scalable.
    Incentivized
    Read full review
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Return on Investment
    Ellucian
    • There is positive ROI on the product overall. It had reduced or allowed us to focus our staff members on something which is very use and it does the job in the background.
    • The application has supported in a lot of ways in saving resources and utilizing them in very productive & efficient manner
    Incentivized
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform