Enghouse Interactive Contact Centers vs. Sangoma Asterisk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Enghouse Interactive Contact Centers
Score 6.0 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
Sangoma Asterisk
Score 8.4 out of 10
N/A
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.N/A
Pricing
Enghouse Interactive Contact CentersSangoma Asterisk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Enghouse Interactive Contact CentersSangoma Asterisk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Enghouse Interactive Contact CentersSangoma Asterisk
Top Pros
Top Cons
Features
Enghouse Interactive Contact CentersSangoma Asterisk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Enghouse Interactive Contact Centers
7.0
2 Ratings
17% below category average
Sangoma Asterisk
-
Ratings
Agent dashboard7.02 Ratings00 Ratings
Validate callers6.02 Ratings00 Ratings
Outbound response7.02 Ratings00 Ratings
Call forwarding9.02 Ratings00 Ratings
Click-to-call (CTC)6.01 Ratings00 Ratings
Warm transfer7.02 Ratings00 Ratings
Predictive dialing6.02 Ratings00 Ratings
Interactive voice response9.01 Ratings00 Ratings
REST APIs6.01 Ratings00 Ratings
Call scripts6.01 Ratings00 Ratings
Call tracking8.01 Ratings00 Ratings
Multichannel integration7.02 Ratings00 Ratings
CRM software integration7.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Enghouse Interactive Contact Centers
7.4
2 Ratings
10% below category average
Sangoma Asterisk
-
Ratings
Inbound call routing8.02 Ratings00 Ratings
Omnichannel inbound routing8.01 Ratings00 Ratings
Recording6.01 Ratings00 Ratings
Quality management8.01 Ratings00 Ratings
Call analytics8.02 Ratings00 Ratings
Historical reporting8.02 Ratings00 Ratings
Live reporting8.01 Ratings00 Ratings
Customer surveys6.02 Ratings00 Ratings
Customer interaction analytics7.01 Ratings00 Ratings
Best Alternatives
Enghouse Interactive Contact CentersSangoma Asterisk
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
Sangoma Communications Platform
Sangoma Communications Platform
Score 8.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
Zoom Phone
Zoom Phone
Score 8.8 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Zoom Phone
Zoom Phone
Score 8.8 out of 10
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User Ratings
Enghouse Interactive Contact CentersSangoma Asterisk
Likelihood to Recommend
8.0
(3 ratings)
8.4
(8 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Enghouse Interactive Contact CentersSangoma Asterisk
Likelihood to Recommend
Enghouse
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
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Sangoma
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
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Pros
Enghouse
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
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Sangoma
  • Easy communication and configuration with many soft phone and hard phone models
  • A great community that helps the software have more and more functionality
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Cons
Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
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Sangoma
  • Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
  • I would like a different interface; the current one feels clumsy
  • Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.
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Likelihood to Renew
Enghouse
Price. Easy to use. Support.
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Sangoma
No answers on this topic
Usability
Enghouse
No answers on this topic
Sangoma
User friendly. Very little training to use it
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Support Rating
Enghouse
No answers on this topic
Sangoma
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
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Alternatives Considered
Enghouse
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
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Sangoma
Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.
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Return on Investment
Enghouse
  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
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Sangoma
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
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ScreenShots