Epic vs. Intergy EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Intergy EHR
Score 7.0 out of 10
N/A
Intergy offers ambulatory practices a specialty-focused EHR and practice management solution. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient…N/A
Pricing
EpicIntergy EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EpicIntergy EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EpicIntergy EHR
Considered Both Products
Epic

No answer on this topic

Intergy EHR
Chose Intergy EHR
Intergy is definitely not at the same level as Epic or Cerner. In Epic if you dream it - you can build it. It is definitely not something I can do within Intergy.
Chose Intergy EHR
I do really like the easy-to-navigate design of Intergy. I also love the support tickets and the really quick responses. I also, again, love the customizable features each user can set to benefit them specifically. This has been really helpful to set up and onboard our new …
Top Pros
Top Cons
Features
EpicIntergy EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Epic
9.3
5 Ratings
19% above category average
Intergy EHR
6.5
22 Ratings
17% below category average
Real-time eligibility verification8.94 Ratings6.020 Ratings
Claims management9.34 Ratings7.220 Ratings
Coding9.45 Ratings6.418 Ratings
Patient billing9.45 Ratings6.521 Ratings
Financial Reporting9.24 Ratings6.421 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Epic
8.8
5 Ratings
10% above category average
Intergy EHR
7.0
24 Ratings
13% below category average
Rule-based scheduling9.45 Ratings5.321 Ratings
Automated appointment reminders8.64 Ratings7.219 Ratings
Automated patient check-in8.93 Ratings7.311 Ratings
Multi-location support8.64 Ratings7.621 Ratings
Calendar interface8.35 Ratings7.617 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Epic
9.1
5 Ratings
23% above category average
Intergy EHR
6.9
25 Ratings
5% below category average
Charting / document management9.25 Ratings7.425 Ratings
Templates9.55 Ratings7.024 Ratings
Patient portal9.45 Ratings7.021 Ratings
Mobile/tablet support8.75 Ratings7.213 Ratings
Fax integration8.63 Ratings6.917 Ratings
Integration with other EMR and PM systems8.25 Ratings7.416 Ratings
Workflow automation9.93 Ratings5.619 Ratings
Speech recognition9.43 Ratings6.411 Ratings
Customization8.75 Ratings7.225 Ratings
E-prescribing9.75 Ratings7.424 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Epic
9.3
5 Ratings
10% above category average
Intergy EHR
7.4
25 Ratings
13% below category average
HIPAA compliance9.25 Ratings7.624 Ratings
Role-based permission levels9.25 Ratings7.425 Ratings
Data backups and redundancy9.25 Ratings7.323 Ratings
Local mode / networking failsafe9.45 Ratings7.317 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Epic
8.9
5 Ratings
13% above category average
Intergy EHR
6.5
25 Ratings
19% below category average
Task tracking8.75 Ratings7.224 Ratings
Specialty-specific workflows8.95 Ratings5.623 Ratings
Multi-office / multi-physician capabilities8.95 Ratings6.621 Ratings
Best Alternatives
EpicIntergy EHR
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
eClinicalWorks
eClinicalWorks
Score 8.0 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EpicIntergy EHR
Likelihood to Recommend
10.0
(6 ratings)
7.3
(25 ratings)
Usability
9.2
(4 ratings)
5.9
(3 ratings)
Availability
-
(0 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
7.0
(1 ratings)
Support Rating
9.4
(5 ratings)
8.2
(9 ratings)
Implementation Rating
-
(0 ratings)
3.0
(1 ratings)
User Testimonials
EpicIntergy EHR
Likelihood to Recommend
Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Greenway Health
How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?) Can your system produce customized reports on the fly, is the data real time or lagging? Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?
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Pros
Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Greenway Health
  • Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
  • Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
  • Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used
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Cons
Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Greenway Health
  • Sometimes, Intergy tends to crash on occasion, which is understandable.
  • Also, when checking for insurance eligibility, sometimes Intergy will not accept a specific insurance card and I have to call up the insurance to make sure the patient is eligible for coverage. It would be nice if more types of insurances could be added.
  • When creating recalls for patients to remind them to visit, sometimes the system does not cooperate properly.
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Usability
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Greenway Health
Very user friendly and efficient
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Support Rating
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Greenway Health
Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.
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Implementation Rating
Epic
No answers on this topic
Greenway Health
Track all hours and don't sign off on anything if you are not 100% happy.
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Alternatives Considered
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Greenway Health
We moved from Intergy to athenaCollector and athenaClinicals. Athena is cloud-based, meaning we can access it from any location that has internet. My staff misses the ease of scheduling in Intergy, but the accountability of users' productivity is amazing. We had more control over document classification with Intergy, but sometimes that's a double-edged sword. When some people label a document "MRI-Lumbar spine" and others call it "Lumbar Spine MRI," there is some redundancy and sometimes important documents get missed.
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Return on Investment
Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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Greenway Health
  • Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices.
  • Claim Tracker allows practices to have a real time view of all unpaid claims.
  • The E&M calculator helps providers choose the appropriate code for billing compliance.
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ScreenShots

Intergy EHR Screenshots

Screenshot of Patient chartScreenshot of Visit noteScreenshot of Claims managementScreenshot of Analytics CQM dashboardScreenshot of Analytics financial performance dashboardScreenshot of Mobile EHR patient chart