Epicor Prophet 21 is an ERP for distributors, allowing companies to manage their supply chain with one ERP, with industry-specific functionality, cloud-based applications to modernize operations, connected ecosystems to ensure visibility across the organization and AI-infused solutions to drive efficiencies.
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SAP Cloud ERP
Score 8.6 out of 10
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SAP Cloud ERP (SAP S/4HANA Cloud) is a modular ERP that enables users to run mission-critical operations in real time from anywhere, introduce new business models in any industry, and expand globally. SAP Cloud ERP is a SaaS product and can also be deployed in a hybrid landscape for quicker time to value. SAP Cloud ERP is a foundational component of the
Dynamics seems to have a higher market penetration but takes a lot of customizations to make it work. Epicor Prophet 21 can run just about any company without major customizations.
I found Microsoft Dynamics to be the best for customizing the system to fit the business needs. Cargowise and Synapse both had their limitations as found with P21. P21 has been used by the company long before I joined the team, and the best I can do is learn how to use it to …
While I did not choose Epicor Prophet 21 because it was already in place when I was hired, it has proven to be much more conducive to our business needs.
I think Epicor Prophet 21 is comparable to other ERP platforms. We selected Epicor Prophet 21 due to our internal familiarity with the platform already
It is very useful for a distributor that is handling inventory and customer data. Epicor Prophet 21 gives easy access to their database and it is reasonably priced.
Inflow Inventory was review and just does not have all the features of Epicor Prophet 21. It would be best for a smaller company that just needs to manage inventory and purchase orders.
Not sure, we tested another program, but they as well as P21 was just a basic out of the box limited version. You really can't judge a system unless you use it in the real world. They look great on paper, but when you need it to do something and it can't, it becomes an issue.
The service module was an absolute requirement and the Prophet 21 option was by far the best out there. Being able to handle many technicians' schedules, abilities and locations, along with tracking customer equipment was crucial.
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for …
The decision is made by the supervisor. However, we can live with that because the impact on the business is manageable. It’s not a bad idea to be prepared now, because the cloud is the future.
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
SAP Cloud ERP is best suited for medium- to large-sized organizations seeking scalability, real-time insights, and standardized processes. It will help them streamline financial operations & core HR functions, optimize inventory management & procurement process. Its intelligent automation will help them automate repetitive, routine tasks and use machine learning for predictive analysis.
As an open database, Epicor Prophet 21 not only gives you access directly to strategic information, its interface makes finding it convenient and efficient while allowing the use of industry standard reporting tools to manipulate reports and data.
The Wireless Warehouse package has been invaluable to the efficiency of our warehouse operations. Inventory flow, picking accuracy and stocking effectiveness have all improved.
One of the most valuable features of Epicor Prophet 21 is its support staff. They have always been responsive and knowledgeable with a focus on solving problems. They show an understanding of how important it is to correct any disruptive issues in as short a time as possible.
Example: SAP S/4HANA Cloud helps in streamlining and automating various business processes, reducing manual efforts and errors. For instance, it can automate procurement processes, from purchase requisitions to supplier invoice processing, improving efficiency and reducing the risk of human error.
Enhanced User Experience and Interface:
Example: The system offers a user-friendly interface and enhanced user experience. It simplifies complex processes, making it easier for employees to navigate and use the system effectively. For example, the system might offer intuitive dashboards for sales teams to easily track customer orders and preferences.
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
SAP S/4HANA Cloud provides strong reliability, compliance, and integration for finance, procurement, and project management, which are core to business operations. Its integration with analytics and AI platforms adds strategic value, making it difficult to replace. However, there may be some challenges around licensing cost, customization flexibility, and dependency on specialized skill sets
Epicor Prophet 21 is pretty usable as long as you follow the exact procedure. Unfortunately where it doesn’t do too well are deviations from the standard procedure or if you require more information. Often we use business rules from 3rd parties to get what we need done eg. Apply tariffs by % and visible on customer invoices by line.
SAP Cloud ERP is a useful solution for automating and streamlining business processes. It offers modern technologies such as built-in AI, machine learning, and real-time data analytics. It offers multi-currency, multi-language support to manage international operations smoothly. It comes with a modern, role-based user interface that enhances your user experience and lets you perform tasks smoothly.
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
Many times, I am asked the same questions I already put in the case. Or am given a KB to look at that I've already tried. Or other times I do not understand what the technician is asking me to do so I will ask for help repeatedly going back and forth. Contacting us and setting up a call is easiest but sometimes the scheduling takes time and the case just sits there stagnant. They have usually solved most of my cases though
The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
SAP requires a lot of internal and external resources to complete its successful implementation. The cloud version requires a deeper understanding of the different capabilities of the local systems (hardware) and the connection towards your local IT team. We found several problems on our systems that we couldn't foresee before the implementation and roll out.
I found Microsoft Dynamics to be the best for customizing the system to fit the business needs. Cargowise and Synapse both had their limitations as found with P21. P21 has been used by the company long before I joined the team, and the best I can do is learn how to use it to its full potential with our current needs. I believe the system is robust enough to support the company's current ops and any planned growth.
The platform utilizes advanced predictive analytics to anticipate operational bottlenecks and put them out of commission before the problems become larger. We can proactively develop effective strategies that help keep service quality in the face of unexpected changes in the market, or external disruptions, by continuously analyzing historical performance data as well as elements of the current market
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
